Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersHighly recommend
5 Stars
Great service from the Conroy Removals team in Sydney and Queensland.
Both my husband and I would like to thank Philip Gordon, Helena, Hannah and the rest of the team for their outstanding efforts to keep me updated on the arrival of our vehicles and household goods from the day they arrived in Sydney until now.
I would highly recommend Conroy Removals Australia and New Zealand for shipment of their goods overseas and local.
5 stars for Conroys.
Recommend
I gave a three star rating due to lack of communication. Also I had to be pro active in making sure all of our items were included in the packing lists as nearly all of it was left off the list for the packers. The salesman was fantastic, we got the quote on the spot which was great. There just seemed to be a lack of coordination between everyone involved in the move, and not enough communication to ensure a smooth process.
In saying that, I am very happy with the service, would use it again and recommend it to anyone looking.
The guys were friendly, efficient and careful with my goods
Most things arrived safely, one box was lost and then found and delivered a few days later so that turned out OK in the end.
The storage costs were high, the transfer of my goods to another supplier was challenging.
Impressive
Good communication, goods came almost exactly on time. A pretty impressive performance given the state of the roads. Everything appears to be in good shape
Super good
I would suggest a couple of improvements - greater transparency around the fees regarding Australian Customs & Quarantime inspections. I had to ask for clarification and a breakdown of those charges, which I shouldn't have to. And the agent dealing with it was somewhat abrasive when providing the information. You need to remember that you are experts and most everybody who uses your services is not, so tailor your communications to ensure greater clarity so that your customers are very clear and understand at a granular level where their money is going. The only other feedback relates to the status updates - love them but they don't update in a singular instance - ie I could not use a previous status update link to get the latest information. It should all link to the same customer profile rather than a new instance for every update.
That said - I was really happy with the communication and the efficiency around delivery of my shipment. Super good. Thank you!
Highly recommend
Great communications along the way . Moving countries has been effortless with Conroys , highly recommend . Cost effective too
Thanks
Properly communicated and organised delivery. Thanks to their team.
Very professional - kept me up to date every step of the way! Highly recommended for shipping personal effects from Britain to Australia door to door.