Customer Reviews

Didn't have much time to pack crates, had t get brother to bring drill hammer to screw lids on and wasn't sure if 30kg weight allowance included actual crate aswell.

Very disappointed as the quotation visit was great - we were told it would be close to filling a container.  When the guys had come to pack on the Monday I asked about adding about 16 bottles of wine, a carton of candles and a sofa bed (only if we had room) and was told that shouldn't be a problem. 

All was fine until the next day (upload day) when it became obvious very quickly that we were going to be over significantly (eventually by about 8 cubic metres).  The packers all said they thought we had been quoted incorrectly as they could see that it was way over a container in volume. 

I was asked (when the container was virtually filled) if we still wanted to transport the remainder!  Of course we did - that is what we got the quote for!!!!  I then had to pay an additional cost of >$500 - given the choice of course to leave it behind.  It wasn't going to be transported if we didn't pay so it felt like blackmail.  I even spoke to Vela (I think) who said that the guys wouldn't pick up the remainer unless the extra money was paid.  I said that was absurd as all I had asked to add was a carton of candles and a little wine (was happy to leave the sofa bed behind if there wasn't room) - surely if the quote hadn't been done properly that was not my responsibility to have to pay an additional amount.  I was extremely unhappy but paid it as we needed the other things.  I wondered if this was a ploy that was used often to extract further funds from customers.

I asked about an ETA for our other things and was told up to 3 weeks!!!!! We now have to wait for someone else to use up the rest of the container before it is put onto the train for transport....NOT MY FAULT as the quote wasn't done properly yet I am the one who has to now deal with further inconvenience through the delays. 

In addition, they did not put the transport bars on our Miele washing machine (they were on the back of the machine and only needed to be used) so the drum on the machine moved around all the way to Adelaide and now the drum has broken and needs to be replaced.  It took us a week to get a technician out to look at it and now it will take a further week for the part to come in.  2 weeks without a washing machine is NOT acceptable.

When we unpacked the boxes they had so much paper in them - way more than I feel was needed and maybe this added to the problem of volume.  They even double and triple paper wrapped Tupperware - not necessary!!!

I almost emailed the head office regarding this but have been dealing with so many issues since relocating so the survey arriving was fortuitous.

I would like a response from Conroy Removals Head Office not from the Perth office - Thanks

Very poor communication, I emailed few time and no reply to point I had to call to see why my furniture after 3 months was still sat in Australia when this was not said, Everything was ok until you received my full payment for my stuff to be shipped to uk, I am very upset as I thought I did my research and person on phone (Brisbane) polite and reassuring that it’s all in good hand it’s just another place wanting your money and once they have it they are not interested. 

Pleasant men.

Customer Service especially from Janelle was excellent. Only concern was over packing so container space was unnecessarily congested.