Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersI had a disspointing experience with this company and it was because of the communication with the people in the office. I had emailed the company about my frustration and the person who responded to me didnt want to have an understanding of my confusion and frustration as all she did was answer back to everything I said with an excuse which in fact didnt make sense and then she stopped responding.
In future people need to be updated for the process of their shipping and where it is at. As NO ONE emailed or called to tell me my shipping was delayed which is when I called/ and wrote and email.
The people in office were disspoinitng as not one had an understanding or apolagised. Which I also informed them that I am aware of the process of shipping as NO OTHER company I have used in the past did this!
Removal process in London was excellent and the comms in the lead up to movers coming was also good. Communications were not very forthcoming while my items were in customs so although I was being asked questions about when I arrived in the country I hadnt been informed that my shipment had arrived and had entered customs. Movers were friendly and efficient and the comms after my stuff cleared customs was clear and quick
Delivery shipment was inadequatly loaded on to the devivery lorry and not che led prior to leaving depot by delivery crew. On arrival at delivery destination contents and containers fell out of lorry when the doors were opened . Smashing item as they were scattered across the drive. The attitudes of your delivery crew was less than acceptable.
Shoes of delivery staff had tar on. We have wooden floors so we struggling to get out off.
Conroy Removals have now moved us three times and we continue to find them a professional and friendly company who are easy to deal with.Some items were broken on the way from NZ, demonstrating an inconsistency in the quality of the packing as most items were extremely well packed.. In particular we were very satisfied with the delivery to our new address in Australia with a good delivery team who were very well lead. The team leader, Blake demonstrated a very professional approach and strong leadership throughout the delivery and unpacking process. On the communication side we were under the impression the ship would dock in Perth / Freemantle but found it docked in Brisbane with our goods being trucked / railed to WA. We were then not kept informed of progress until the goods were ready for delivery in WA. A small point perhaps but good communication is essential to ensure a high level of customer satisfaction.
Conroy did an excellect job in assisting packing in St. George, Qld. & clearing the goods in Ak. NZ. the Complete 20' container load of items arrived all, complete without any damage or loss. If you looking to move I would recommend Conroy, excellent people, excellent service.
See my google feedback.Really outstatnding service,much appreciated.You have great staff we dealt with at all aspects of our move.
Chloe was excellent and very patient with me when we found out about extra charges for customs inspection, which we were not told about prior. The box arrived intact.
Overall very happy with the whole, relatively inexpensive experience.
Thank you