Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersI was very pleased with Conroys shipping my possessions from NZ to Australia recently. All the staff I dealt with were friendly and obviously very competent,the packing was most impressive, I was kept informed at every stage, customs was dealt with, and my stuff delivered to me all at a reasonable price. So thank you to Conroys for making my shift to Australia much more simple than it seemed it was going to be. Regards Andrew
Have recommended convoys to all my friends,good easy to get on with management and the staff that does the packaging they were awedome
Excellent communication, great service in Australia. However the delivery person in NZ was quite rude, and spoke down to me. Argumentative when I requested that he unstack the boxes on to the floor instead of having up to 4 boxes stacked on top of each other. Note: Though I'd paid for the packages to be unpacked and the cartons taken away, I opted not to do this, so I actually saved them time. However, I was told that my request for him to unstack the boxes from the trolley was 'doubling up' the work for him. According to him, I should be grateful that he is delivering my goods to me.
The two men who moved our belongings were extremely professional. We appreciated the care they took and the respect they had for time. We would recommned Conroy Removals to others.
The overall experince with Rainier and Conroy was efficient. It was a stressful experience moving gear back but we were informed at every stage in getting our shipment back here to Aus. Even with a broken down truck, your driver on delivery was fantastic and stayed until all the 'breakable' boxes were unpacked. That was very much appreciated.
Overall satisfactory, Australian team were fantastic in terms of communication and the process was pretty seamless
found the Nz team to be less I suppose organised with communication from the point of arrival in port to delivery of goods..
delivery guys were fantastic...
thanks to Jaymee in Brisbane office and Sophie in NZ who were both great
I received the first email saying the container was in the port and in about 10 days everything was done and my goods delivered. Anyway I was going to be updated after each step (offloading, quarantine, custom clearance) was done. I never received any update and I had always to ask to have some updates and the feedback was not so quick. After everything was done and the goods cleared from the custom, Conroy removal hold my belongings for 3 weeks because the origin agent I used didn't pay them. Now, considering that I don't know how legal can be holding my goods for something not related to me, the problem is that for weeks Conroy removal was not telling me the thruth and just trying to gain time using different excuses everytime. This is, in my opinion, totally unprofessional and means cheating to the people.
So totally disappointed with the service.
Excellent customer service from the administration team, Lucy, Chloe & especially Jenna, and a super friendly removalist gentleman! I would have no hesitation in recommending and would use again. Thank you!
Everything about your service was fantastic thank you, except final delivery, the driver ignored instructions to not enter the driveway as it was too narrow and hit the gate post, nearly breaking it,quite disappointing actually because up to that point the service exceeded my expectations.