Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 8,553 reviews

90%

Of clients surveyed said they would use Conroy Removals again

89%

Of clients surveyed said they would recommend Conroy Removals to others

The first Container was fantastic, but the second..

Review for submitted on 17/12/2018
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Hi there,

We have moved 2 containers - and first container was fantastic. The team were very helpful and fantastic.

But we had completely different experience with the second container, and I've followed up with our NZ agent Scott to see what to do next (have not heard back yet).  Poor guys had 4 deliveries that day, and didn't come to Gold Coast till it was quite late. They had to go back to Sunshine coast and had more deliveires next morning. Therefore they couldn't return the next day to finish. They did their best, but it was getting really late, and we felt it was really dangerous for them to drive all the way back.  Most of the boxes had to be left in the garage, and we have been slowing unpacking and assembling furniture ourselves (and we paid for full service). We also have missing legs to our couch, and can't put some of the furniture together as screws and little parts are missing. We are waiting to hear from Conroy what to do next.   Regards, Geliana and Scot Graham 

4 Stars

Review for submitted on 17/12/2018
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1 Stars

Review for Moving Overseas submitted on 15/12/2018
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Still waiting after 5 months

4 Stars

Review for Moving Overseas submitted on 14/12/2018
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2 Stars

Review for submitted on 14/12/2018
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Items were missing. 

"Professional service"

Review for submitted on 13/12/2018
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Professional service, with good communication. Highly recommended 

5 Stars

Review for Moving Locally submitted on 13/12/2018
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"this is the third time we used Conroy"

Review for submitted on 13/12/2018
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Excellent service this is the third time we used Conroy very obliging customer service excellent 

"can do attitude"

Review for Moving Overseas submitted on 12/12/2018
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The company’s can do attitude shone through during our transaction. You made moving back to NZ easy. Thank you 

 

If anything I’d suggest..investing in a activity / movement app or email notification system that would help customers feel like their cargo was being worked on. That they could keep track of verses having them call your customer service line for updates. 

5 Stars

Review for Moving Locally submitted on 10/12/2018
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Took a while to reach my house

Review for submitted on 10/12/2018
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I was entirely happy with the service. Only thing was it took a while to teach home even after the customs clearance. But I was told at fist place that it will take 4-6 weeks

thanks

"Job well done"

Review for submitted on 10/12/2018
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I was well informed about the process of the container arriving to Australia, up until the delivery of it with the side loader at our Farm. Job well done.

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