Customer Reviews

Excellent service and fair prices.  An international self-funded move is not fun, but the Conroy team made it easier.  Highly recommended.

Great overall experience in NZ and AUS side. Thanks

The Two guys we had were great and fast 

arrived at 7am had the truck packed by 8:06 we were in our new home by 945 job done 

and well done 

We are not happy about the service received from Conroy removals.

Firstly, the subcontractor used was not the friendliest and complained about the two loads and the handling of the boxes. When they arrived he said the guys helping him must place all the boxes and furniture in the garage and then while he fetches the second load they must unpack the furniture and move the boxes to the rooms as we indicate to them to do so. When he arrived back they were not complete and he had a 'tantrum' as now everything is being double moved, but the first load was offloaded as per his instructions. We eventually managed to calm down the situation but by that time my wife was very upset, and that with all the emotions of receiving our goods last seen on 07/09/2018. It was not a nice experience for us at all.

Secondly, a large number of boxes were checked by customs and these were very poorly resealed. We did have damage to quite a few items and the thing is all the damages were items that were resealed as well as other items that were damaged either with the offloading and storage or on the delivery and offloading to our address. The items are as follows; 1. Our TV seems to have been dropped on the one corner causing some damage to the screen and functionality. 2. The lid of a large timber box was completely broken out of its hinges, this most likely happened when it was opened for the customs check. 3. Timber bench head top damaged and loose. 4. Table leg completely broken and possibly irreparable, This table must have been dropped from a height to have caused this damage. 5. There are numerous other smaller items damaged and all of these were in the boxes checked by customs.

Thirdly, We were not given a list to check off the items while they were being off loaded from the truck, so to be honest with us we had 255 or so number items and boxes and unless you have a list to check it is impossible to know if we had received all the boxes. We were only given a checked list once everything was offloaded.

I will be sending a copy of this to Dave from CargoPak as well.

We were initially not going to complain, but I thought that it needs to be brought under your and Dave's attention. We paid a huge amount of money for this move and then all the extra charges that we had not budgeted for here in Australia from Conroy, did not make us feel happy at all. We were not informed of additional costs for delivery above a certain distance and did raise our concern with your Brisbane office regarding this. I will provide further details should you contact me.

We personally thought there were a lot of add on cost never given and or explained to us before our move when we were dealing with CargoPak, and I realise it was an oversite from their side, but on numerous occasions Megan told us she did communicate directly with Dave and that Dave never got back to her regarding her queries and that we need to pay and that she will sort it out with Dave, up to now we have not received any feedback from either herself and or Dave regarding all the extra costs that we were never notified about by CargoPak beforehand and could have budgeted for. 

Communication and customer service was great from the outset, and the delivery went smoothly with good workers unloading, unwrapping and placing items as requested and clearing up. Our only gripe concerned some poor customer service by the partner company at the source (overseas) end of our shipment, beyond Conroys control.