Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"room for improvement"
While my experience with Conroy was fine, there is definately room for improvement. There were little annoyances all the way through the process. For example, I first got a quote from a salesperson, but when I engaged Conroy to do our move, the final quote was much higher (due to living in apartment building). On the actual day of the move, I had told Conroy agents multiple times that they couldn't arrive before 9 am as advised by our building manager. I was assured this was fine, only to have the movers arrive at 8 am! A third annoyance is that every aspect of the move is handled by a different person, and you have to keep telling them what you wanted. Our belongings were being put into storage, as had been advised right from the beginning but I was contacted once they arrived in the country to organise delivery.
"not very impressed"
Our furniture was a week late leaving we were told the 1st August and it left the 8th we had to borrow the money to pay for this before we left. I was told it would leave the 1sr and we would receive it no later than the 18th. It didn't arrive tithe 17th and it was only because I kept emailing and phone calls that we got it on the 24th otherwise it wouldn't havbeen before the 31st.
We weren't given any explanation as to why it was a week late leaving.
So not very impressed. If it had been any later my partner would have dealt with it and demanded a refund.
Not much fun sleeping on an airbed for 5 weeks.
"polite and efficient"
On time and carefully placed items in the designated area. Communication had been smooth and all staffs are polite and efficient. Thank you.
Delivery Delay
This is the second time I have used Conroys to move the first time everything was great no problems, this time however not so good, my belongings were not loaded on the boat and left in the container so I had to wait longer for my belongings, I was informed off this with an email but no apology for what happened.
5 Stars
4 Stars
Awesome
Sharon was so helpful and professional, yet very personable. The Townsville team were awesome!
3 Stars
most of the job went well .........and you recovered well from the missing bit left in the truckbut please consider that a person moving counties is a stressfull job and they do like to have timly updates on where/when they will see thier much needed goos again"good customer service is all about comunication"
Good Service
All staff either New Zealand or Ausyralin both side are very help full. Even from peak to drop off staff also very good. They handle the our items very gently to protect from demage. Over all good services.
Faultless
Great communication from the team, and faultless service. Would highly recommend.
5 Stars
Your removal team were great thankyou
Amanda says “You Guys Rock”