Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Polite, hardworking and accommodating to our needs"
Bigger Truck Next Time
I have used Conroy removalist for my last three moves. This move was very slow due to having a small truck resulting in a all day move . I have half the items I have in the past and this move took the longest time.
The guys where very friendly and helpful. I did miss having the older more experienced man we have had in the past.
I was devastated after a long hot day to discover my grandsons mattress had been left behind ( obviously a oversight from the guys ) . I had to arrange a friend to pick it up the following day.
I love Conroy removals and will always use the Townsville branch but next time would ask for a bigger truck.
So Pleased
So pleased with your service I have booked for my daughters move. Last removers we used were terrible, so we were really pleased with the service from yourselves.
"nothing is a problem attitude"
Brilliant efficient helpful service you are obviously doing well in Aus due to the nothing is a problem attitude of all staff, congrats and keep it up! Cheers Warren
4 Stars
It would be easier to deal with one person in Australia, say a case manager?
Cheers!
"All seems to be well"
I have only just unpacked as I moved to Macedon from Campbell's Creek. All seems to be well. Thank you.
Would Certainly Recommend Conroy Removals
Thank you for your much needed help. I would certainly recommend your company to my family & friends. Desley.
"no complainings or complications"
Very friendly and professional staff, on time and no complainings or complications .... If a move wasn't that tiring, we would do again and again and always with you guys!
"beautiful unforgettable experience"
You made it an beautiful unforgettable experience....thank you so much!
"Very good overall great service and nice guys"
Very good overall great service and nice guys..a wheel has gone from my kitchen table and no one seems to know where...it’s an old table and will be hard to replace so a bit disappointed about that but no idea how it happened there was nothing in the wrapping etc so probably not your issue but no one is taking responsibility for it so might just have to let it go it’s no t the end of the world..overall very pleased
Terrific People and Service
Your service/people were terrific.
You could improve by providing a better ETA on when peoples shipments will be received. I requested ETAs on a few occassions and was more or less ignored. I would have settled for date range (between the 1st and the 5th) but an ETA was not given. Then when I hadn't heard anything following the possible arrival date, I made a call and my container was there and waiting for me to call to advise a day that it could be delivered..... I then had to wait a further 3 days for it to be delivered. What if I had not called?
Your billing system isn't user friendly. I paid on CC and had to continually ask for a Tax Invoices because of the surcharge not being applied. Don't mind the charge, but I shouldn't have to chase you for this, you should be providing it unprompted.
These really are minor points, but definiately areas that you could improve your business.
Delivery Guys Were Especially Good
Packing on pick-up end (by John Mason not Conroys) wasn't great for the kitchen items. plates packed 3 or 4 with no sheet of paper betwween them.
A few plates arrived chipped, which is annoying. Not worth a claim, and not Conroy's fault in my opinion.
Aside from that, no complaints and very happy with the service.
The delivery guys were especially good, polite, professional and accommodating. Three really good blokes.
The two young men that actually moved our possessions on the 16th of February were exceptional professionals. Polite, hardworking and accommodating to our needs. They both deserve recognition by conroy management.
A massive thank you to all involved with my move for expediting the move and prioritising the delivery.