Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
5 Stars
"the best removal experience"
From the day we became involved with Conroy Removals and accepted their quote, we enjoyed excellent, friendly and professional service at all times. They kept us informed of all that was going on throughout the Brisbane leg of our move. We have moved between countries a few times. Conroy Removals was by far the best removal experience we have had. Highly recommended! :-)
3 Stars
5 Stars
5 Stars
Shipment arrived in good shape. Charge was competive.Will use again.
3 Stars
3 Stars
Please note my response relates to our particular situation regarding Duty and Tax paid in the UK.
The quality of the Australian collection, packaging and UK delivery services were very good. I would note that our first collection courier in Sydney did not arrive at the time agreed, as Conroys used a local sub-contractor who 'went AWOL' during the day and did not arrive as required. A replacement collection was quickly arranged so I have no issues over all with this side of the service.
However, in our position as Australians who were already UK residents, we were not able to claim a Duty or VAT exemption and were charged taxes equivalent to 33% of the total depreciated value of the goods shipped. If we had known this prior to departure, I would not have arranged the expensive shipping and had to pay the subsequent tax.
When arranging the quote for the shipping, we were provide the UK government website which stated that as we have not lived in Australia for the 12months prior to our shipping to the UK, we would not be exempt from UK Taxes. We already live in the UK and we back in Australia to send over some personal items.
My criticism of the management in our situation is that when arranging the shipment from Australia, I enquired how much Duty / TAX I may be charged when arriving in the UK and Conroys were not able to provide this information. After an initial discussion where I was advised that as an Australian moving personal affects to the UK, I 'should' be exempt from taxes, when I later confirmed on the UK government website we were not exempt it was not possible to obtain an estimate of the extra fees.
I understand that I should have been better informed myself, but having not done this shipping before I was in the dark on the tax expenses involved coming back to the UK.
I would recommend that you develop a guideline warning statement for customers in my situation, when you are not exempt from taxes, to explain that shipping of standard household goods to the UK will be charged approx 25-35% in taxes of the total depreciated value.
I have been provided with the tax calculation spreadsheet from the UK side courier (based in Liverpool), so they can advise you how to calculate this and better inform your customers in future.
"friendly, efficient and very professional"
Delivery team were friendly, efficient and very professional.
A bit of miscommunication
The experience with Conroys was good and bad. There was miscommunication between Janelle Maybury and Claire Alder, who ended up telling me that the person dropping my cabinet off had decided not to go ahead. This was completely untrue, and I had to find out what the story was and feeling panicked that the furniture would not get dropped off to Conroys in Melbourne. The person dropping the cabinet off actually had to ring them back and complain to them about their treatment of me, and their miscommunication.
Once the cabinet got dropped off to Conroys in Melbourne, then Lynn Douglas was awesome. I got emails informing me of all info, and where the cabinet was each step of the way, and that it had cleared customs and fumigation etc. Very communicative and informative and helpful. I appreciate that a lot.
I only use Conroys for my transport of furniture, and usually find them good. This particular experience was good and bad, but I would still use them.
4 Stars
Shipped my car and household effects together in one container from Melbourne to Wellington on board “Spirit of Shanghai”. The car came out of its container in the same good condition it was loaded. I do not yet know condition of household effects as Conroys are at my request holding these in storage for two months. However I’m happy to say the Conroys excel in two important aspects of business - staff selection, and effective communications. Their staff on both sides of the Ditch were at all times courteous, welcoming, and helpful. Janelle in Melbourne and Peter in Wellington deserve mention. Peter used his personal car to ferry me back from one of several inspections my vehicle had to undergo. Emails were received outlining the various stages in the shipping process as they occurred.
Just one small mystery remains: the “Spirit of Shanghai” appears not to have motored into Wellington. How then did my cargo arrive? Transhipped? By land? Or by sea? The more handling, the more the risk of damage. We shall see.
Crap Communication
Communication was crap! Also being lied to from Jenna about arrival times isn't a very good look for Conroys. My contact people were Jenna and Mariana. Little to my knowledge, Mariana had "left" and Jenna was "too busy" trying to teach someone new the ropes to reply to emails. We're also waiting on our lost TV! Have heard nothing back about what's happened to it since the rest of our belongings were delivered. Would not use Conroys again, was a very bad experience with the Perth and Sydney offices. Only person who was helpful and great with her communication and customer service is Deborah from the Auckland office.
the guys were great