Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"The drivers at both ends were great friendly blokes"
Napier Branch Not So Good
The Brisbane side of things were great but the Napier things were far from good.
3 Stars
Our service in the U.K. with John Mason was a far better experience than our arrival into Melbourne with Conroy. We waited beyond the original 10 days that was advised for our clearance and there was a significant lack of updates from the team at Conroy. Even once we were cleared we waited a further 4 working days for delivery even though we advised the team that we were in an empty house with a child (due to their misinformation of our ship arrival date) and requested a priority due to this. The guys who unloaded our boxes were good however I still feel I would not recommend them to anybody.
"poor and unacceptable service"
During moving the goods inside house, the staff, thrown the goods instead of moving with care. They damaged the floor by cutter, and broken one small sofa legs, and they also expected me to move heavy items which is really outside of my capabilities.
I am an engineer which have office work. During moving the goods inside, they expected me to help them to carry the goods, and they put me to a situation to carry heavy boxes, as I am not used to it, after that day I am suffering lower backache till today.
I haven’t claim for broken sofa leg, but I have sent an email to claim for floor damage as I have rented this house and responsible for the damages, which I have already written on the delivery paper which I signed, but no response yet.
We move from Malaysia, our mover company “Inter Grace Mover” was really professional I can gave 100 of 100 score to them, and already recommended them to a lot of my friends, really complete satisfaction in the whole process. I really didn’t expect such a poor and unacceptable service from an Australian company on the first week of our stay in Australia.
I hope other Australian companies having better services.
3 Stars
4 Stars
5 Stars
Great Service
The lads that delivered my chair couldn’t have been nicer. They took it upstairs for me and took away all the protective packaging. They also arrived when they said they would. Great service.
"Clear, polite, pleasant and professional"
Clear, polite, pleasant and professional. Great work. A great experience dealing with you. You did everything you promised. No fuss. Thank you
2 Stars
We still have not received our shipment and to date do not have a delivery date from anyone. I found your head office were very responsive and good to deal with and then we were passed on to the Perth office who were the opposite. We have another much larger unit that we want to ship in 2018 but after our experience and the fact that you haven’t delivered our goods in the promised timeframe we will not be using you at this time.
Australia side was great new zealand had some mixed messages but other wise was a great service, 3 items were broken due to our own packing. but every thing arrived, The drivers at both ends were great friendly blokes.