Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersBroken TV
Great Job
I think I filled one of these out the other day. Just the one little hick up but in the sceam of things it's nothing great job thank you
Excellent Communication
Your Brisbane branch is excellent. Excellent communication, friendly and efficient moving people. Could not fault your service at all. Thank you very much.
However, I moved from Napier, New Zealand. Their service, communication and pickup was terrible. They could improve in all areas.
Would definately recommend moving any where in Australia with your company. Thank you once again.
Leslie Stratford.
Never Use Again
This was my sencond time using Conroy's. First time was a Second to None Experience. Matt Conroy made it a pleaseure to move and i even had a claim for a lost item which i was fully reembused for.Upon unpacking my goods for a 2nd time, i found that my tool chest and tool trolley were servely damaged. I submitted a damage request along with photos and was subsequecly offered $550 NZD AFTER a $250 excess as a reembursment. I find it pretty poor on an international shipping company to charge the customer what im assuming is THEIR insurerers excess to pay for the damage caused while the customer trusted them with the care of their good. As a customer, we paid a large sum to ship our good only to be slapped in the face by someone elses neglect for our property. I will NEVER use Conroy Removals again nor will i be recomending their services. Adissapoint outcome to what was shaping up to be another great and stress free experiance.
Inconsistent and Frustrating Experience
Our experience with both Orbit in Canada and Conroy here has been inconsistent and frustrating. First of all we were very impressed with the way our belongings were packed in Canada. The men took care in packing fragile things and were very thorough. Manny and Fred, who delivered our shipment to us in Tuross were also very professional. They were always asking what we wanted them to do and worked very hard to unload our furniture and put things back together.
The issues we have with both Orbit and conroy are ones of poor communication and lack of information. In Canada Tomi Cline was very good at booking us, but we were surprised at a few things. We had to sell our house before we moved and we asked if our goods could be stored until we were ready to ship them, as there was a chance Australian Immigration would say no to our visa, so we wanted to be sure before shipping our goods that we were accepted. we were told that it would be no problem storing our things for as long as we needed. We were not told how much this was going to cost. It turned out that storage fees and insurance was close to $700.00 a month. Most of that was insurance. I was not allowed to use my insurance company, which told me that off site insurance would cost roughly $300.00 for a year. Our furniture was in storage for 9 months. We were accepted here Sept 11th 2017 and I gave the go ahead to shipping our belongoings. It didn’t leave Canada until the 29th of September 2017. We were told to expect delivery in 8-10 weeks. Long story short our shipment went to the Panama Canal where it sat until it was decided to send it to Italy, through the Mediterranean, through the Sues Canal then to Maritius and across to Australia. It finally arrived in Sydney January 15th 2018 when we were told that customs would take 8-14 days to clear. we got our belongings Feb 4th 2018.
My issue is that although movers deal with moving things across the world every day this was new to us. The process wasn’t explained to us involving delays and we just kept getting emails informing us of delevery date changes. My phone calls to inquire and emails were either not answered or it took a long time to get back to us. Had we been informed the waiting would have been easier to bear. We didn’t buy things as we didn’t want to spend money on things that were soon to be arriving. So we found the packers and movers to be excellent as we only had two broken dinner plates, but the office staff seem to forget that to them it is just another container, but to us was our life. The process from start to finish was difficult because we had to pay for everything up front so even when it was decided that extra money was required $1700.00 for port fees and fuel increase , which again wasn’t mentioned we had no choice but to pay as they had our money and our belongings. So much of this was out of our control so information and explanations would have been appreciated.
Sincerely Ken and Darlene
Great Packing
Your packing staff are unbelievable. So good you should be proud to have such great people in your employ. I would give them a job tomorrow.
4 Stars
4 Stars
"courteous and proficient"
Kind polite courteous and proficient I have not moved much in my life but the times I have was never such a nice experience than the one I just had I highly recommend their services
Zero Respect for our Goods
It might have been the way our goods were driven over the front door threshold on hard trolley wheels (that sounded as though the door frame would break) or the fact that one of the crew dropped a large stack of boxes after overloading the trolley at least once. But the number of broken items delivered is the worst I've ever seen after moving house internationally and self packing at leat four times in the past 15 years. The fact that the LCD TV was delivered on its side in its original box which clearly demands the correct orientation, or the holes in the mattress bag made by the idiot mover in his haste to drag it onto the truck are evidence of the incompetence of the pickup crew. Clearly there's no way I could recommend or use Conroy again. The friendly customer service does not compensate the fact that Conroy's movers have zero respect for their customer's goods.
Appalling Service
AVOID CONROY REMOVALS!!! I received appalling service from Conroy culiminating in me abandoning an insurance claim for my badly damaged furniture. I paid more than $1200 dollars for insurance only to discover Conroy do not have a transparant claims process, provide no timeframes at all for resolving claims and expect customers to accept claims assessments from their own staff. I directly emailed Simon Conroy feedback about this only to have it arrogantly forwarded back to the unhelpful staff member I was originally dealing with. I received incorrect invoices, had to follow up every single action, was mucked around about dates and times for having my goods delivered and on top of several items being badly damaged, have received nothing but excuses about getting my claim resolved. Conroy's customer service ends as soon as you have paid!
Had my TV in a TV box and it was well wrapped with blankets and it got smashed.