Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"professionalism and courtesy"
"Very prompt response to some questions"
Excellent communication received from Conroy with regard to the estimated arrival of my boxes in to port and tracking through customs and quarantine. Very prompt response to some questions I had about taking delivery. Only issue was at the end with no comms about expected delivery to final destination, I had to chase.
"big thumbs up"
Very Very pleased with the price and service! Every step of the process has been very very good. Consider the number of different people involved at each step and between countries and it becomes even more impressive. From initial contact with John in Brisbane to final delivery big thumbs up!
John Rowden, Excellant from first contact through to final quote acceptance arounf 8 months later! Happy to chop and change and give more options as our needs evolved. Forthright with information and tips for customs and MAF. We truely felt he was more interested in getting us the best deal for our situation than upselling services we didnt need!
The lads who packed our stuff in Gladstone and the fellas that unloaded in Mahia, Thanks lads you did a fantastic job and were a pleasure to have around. Friendly and happy in their work. Fast and efficient.
The admin team in both countries have been great with constant updates at each step and in conjunction with John all relevant paperwork was easy to deal with.
Very minimal damage to property limited to a couple of bits of crockery that we packed ourselves.
Fantastic experience for such a significant and logistically difficult part of our relocation. Thank you
"Great, polite, friendly service from start to finish"
Great, polite, friendly service from start to finish. Professional, thorough, timely (emails/services in general) and caring. Communication through the whole moving process (international) was amazing. Exceeded expectations.
Excellent Service
As usual excellent service
" on time and on schedule"
You do an excellent job, on time and on schedule. Thank you for your help.
"amazing team"
thank you to everyone at Conroy Removals Townsville! What an amazing team you have there!
"buck passing tactics used"
Had lots of issues with your partner company writers cooperation and not overly impressed with local Conroy service either. Failed to call and negotiate a delivery date despite numerous requests Megan did. Nor attempt to work in with my dates - buck passing tactics used.
"A number of items in our freight were damaged"
A number of items in our freight were damaged, some due to poor packing by Freightworks in Dubai & also by careless opening of freight in Australia (slashed items & scratches from stanley knives). I cannot be sure if this was customs, Aussiemove or Conroy. Also I was not informed that our freight would be passed from Conroy to Aussiemove, this means our freight was handled by 3 different companies. I had to make contact with all 3 companies to find out the progress of our freight as I was not kept updated weekly as advised by freightworks.
"Absolutely no care taken"
Very poorly managed from pickup in rural South Australia. Pickup and professional packing was outsourced to a company that were not informed of what they were picking up and consequently came with no packaging materials. Was informed they would repack at the depot, this obviously did not happen. Boxes arrived in NZ completely squashed and open with items falling out the sides. Absolutely no care taken. No boxes were labeled and especially not labeled as fragile and therefore many irreplaceable crockery items were broken.
4 Stars
"We are happy"
We are happy with the delivery services of Duncan and his colleague.
Both Colin and Mark (removalists) were great. Moved my household with professionalism and courtesy.