Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Quick and very helpful"
4 Stars
5 Stars
The experienced skill ensured the correct size of storage unit was used to accommodate the goods
"Definitely would not use these guys"
My fridge ended up with many little dents in the front of it and I later noticed my desk was severely scratched as well. The guys were apologetic but it shouldn’t have happened in the first place. Something was obviously placed in front of the fridge in the truck that shouldn’t have been put there. The guys didn’t even have a trolley so they had to carry everything. Pretty sure it’s not good for a fridge to be carried horizontally. Definitely would not use these guys again and I am reminded of that every time I open my fridge.
2 stars
4 Stars
"Insufficient feedback on the progress of consignment"
Insufficient feedback on the progress of consignment. Additional fees charged that was not included in original quote.
Delivery personnell extremely competent.
"anticipative communication"
Impressive service. Timely and most importantly, anticipative communication. Aside from one instance, I was not left guessing at all.Couple of suggestions:(1) To have another notification post-fumigation; between Customs clearance and the delivery/pick-up call.(2) Handle boxes with a little more care - despite the label on the box, a couple of my boxes had significant scratches that would have been a lot more damaging had I not taped the bottom. Although some damage is not to be surprised about.Other than that, the Brisbane office capped off what was great service right from the get-go. I hope my case is the standard, rather than the exception.
4 Stars
"arrived safely, no breakage"
We have relocated from Sydney to Bucharest. Were very pleased with Conroy services. All the employees we came in contact with were very helpful, starting with Kim Stevens, Move Manager who gave me all the info I need and answered all my questions and Luke Golledge the consultant who came to our house for mesurements and quote - very precise and ending with Tory Daviss, Sylvan and his team of removalists. All acted in a professional manner, all my goods were handled with care and arrived safely, no breakage, maybe few things missing in transit, not sure though. I have no words to thank you all. I will recommend your team to all my friends and we will use your services again.
More Comprehensive Information Needed
The information we got could have been more comprehensive, it is all new to us a moving overseas and I would like to have had some more information about the process. Also regarding the moving day we could have prepared a bit better if we had know what to expect.
The invoice of Australian customs we could not pay ourselves due to problems with the credit card (and nobody could help with this) wich resulted in higher costs for us.
"efficient and polite"
The guys were fantastic. They were quick, efficient and polite.
Two guys who unloaded the container were excellent. Quick and very helpful