Customer Reviews

Hey guys! Thanks so much for such a smooth transit. You worked around me the whole way and the shipping was far faster than expected. Picking up from a harbor on the AU side than accommodating a pick up on the NZ side on such short notice was unreal. On top of this, your customer facing service as well as constant updates was truely 5 star.

Of the 3 guys who delivered, one was rude & I saw him literally drop a sofa (intentionally) in the truck. Zero care. He wore earplugs with music playing so when I spoke to him he was 'zoned out' & uncommunicative. In fact all three listened to music like this & didn't engage with either me or my husband. Really rude!

Many large pieces of furniture were not unwrapped & they were all eager to get get out of my home & finish up. They scraped freshly painted walls and when I mentioned they needed to be careful, their attitude was terrible. Also two of them needed to wear deodorant.  

Apart from some minor damage our goods arrived promptly. All people I dealt with were very helpful in both Australia and NZ. Overall a very satisfactory experience.

There were delays in the processing at this end that were not communicated with me well enough. On 16th August, I was told it would be around 10 days for full clearance. However, 15 days later, it still had not occurred. I had to keep emailing you to find out what was happening even though I was promised regular updates.

Delivery was excellent and the men were very careful with unloading and moving my boxes.

I gave a glowing reference for the household goods removal service but shipping my car wasn't quite the same experience.  In Australia I asked for information about preparing the car for dropping off at the depot and other than giving it a clean was told I didn't need to do anything. When I dropped it off I was advised I should have a near empty gas tank - I'd just filled it up!

Once the car arrived in NZ I wasn't happy with the level of communication.  I was emailed several times with the arrival and customs clearance dates.  The form said I had pre-clearance but the car was only available for release from the depot 11 days later.  I wasn't given information about what checks/procedures were happening in that time. I also think it could be much clearer about the process after release for compliance and registration, as well as providing details for providers for compliance.