Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"took a lot longer"
"professional and friendly"
Great service and everyone we dealt with was professional and friendly. Thank you
4 Stars
"Very helpful"
Fabulous Company. Very helpful, efficient and professional. Matt and Mick are a valuable asset to the compnay. Love your work guys!
"All went smooth"
I had goods from Singapore to storage to Brisbane and goods from townsville to Brisbane. All went smooth except for the storage items from the Singapore move. Matthew Conroy was great for the townsville move. I sent emails regarding dates to coordinate the 2 moves and the guy responsible for storage items from Singapore did not reply or notify me of dates. He organised move on a date I was not even in Brisbane. When the guys delivered my stuff to Brisbane apartment they were on time. They also knew immediately which guy had stuffed up - they knew who it was without me saying anything but there was a stuff up...I would happily use conroys again as long as I did not have to deal with the person responsible for moving my goods from storage in Brisbane.
"exemplary service"
I found your delivery and communication regarding same excellent. A few items were broken but that would be the responsibility of the original packers in the UK. Thank you for your exemplary service.
"professional booking, adminstration and removal service"
Thanks Conroy Removals for the professional booking, adminstration and removal service. We especially would like to thank John & Jaymee in the office and also Isaac & Ricky for the great work in moving our possessions. Top work, we definetly recommend Conroy Removals.
"Very easy to call and get assistance"
Updates via email were good (although sometimes the info was wrong). Very easy to call and get assistance. Delivery came on time, with in the half hour window that was advised. Process of receiving delivery could improve, we had to sign to say we got the goods and nothing was damaged with no time to actually inspect the stuff. A quick visual of the boxes from the outside is not enough. All together though, Good service
"kept in constant contact with me"
Conroy Removals was great and did an excellent job. I was however very disappointed in their sister companies. My belongings were supposed to take 8-12 weeks to arrive from the USA to Australia and they took 6 months. Conroy Removals move it along as fast as they could on their end and kept in constant contact with me for a pleasant experience at the end.
"delivered what was promised"
Thanks Brisbane Team, you guys were awesome and delivered what was promised.
Wish the packing/service on the NZ side was as good.
"Good communication"
High standard service, very professional. Good communication. Highly recommend
"Communication from there on was abysmal"
We were very impressed with the service from the sales team in obtaining the survey of our property and the quote. Despite being the most expensive quote received, we chose Conroy for our move as we felt confident you would provide the best service overall. We were wrong.
We strongly feel that, after paying the accounts for the air and sea freight (which was easiest part of the process through the website - I wonder why?), the high level of service we had previously received ceased. Communication from there on was abysmal. We had been advised that our home contents would not fill a whole container and that paying for a shared container was the most economical way forward. On moving day the movers commented that our contents were more than expected, filling nearly a container. This subsequently made it hard to find another customer to fill the container. As a result, our seafreight did not leave Australia until the 16th May, after pick up on the 5th of April. We had to continuely chase you to find out what was happening, there was never an unprompted email to let us know what was happening. Our seafreight finally arrived on the 23th May, at the maximum of the range of 5-7 weeks advised at point of sale. However, it took a further 5 days to deliver it to us, despite having customs pre-clearance in Australia and we had to chase you again for delivery dates to our home. It was finally delivered less than 2 days prior to us leaving for a six week overseas trip and we will be returning from overseas to a house that is not suitable for occupation.
The airfreight for which we paid a significant amount in order to have it with us in the 5-7 days after pick up did not arrive for 14 days, and we are wondering why we bothered wasting our money.
There are a number of things you should have done and our initial expectations would have been met:
1. COMMUNICATED PROACTIVELY and CLEARLY - the issues we had could have been resolved. The additional forms that we were completely unaware needed to be completed that were sent in the days prior to our move added to the stress of an overseas move, especially once a scanner has been packed away.
2. Advised us that you were struglling to fill a container, we would have paid more for the whole container to get our seafreight earlier, allowing us to arrange our home to return to on 14 July.
3. Told us that we would not have our airfreight in the 5-7 days quoted - you knew as well as we did that there were public holidays imminent, although there weren't seven of them....
4. Someone from Conroy should have personally followed up with us after delivery. You were well aware we were unhappy during the moving process and to receive an automated feedback email as the only contact is truly poor.
Once we return to NZ on the 14th July and after unpacking our house, we will be seeking advice as to options for action. We feel angered by the poor level of service after paying a substantial amount of money in freight cost and insurance, especially when a very high expectation of service was set by your sales team.
We have a number of friends returning to live in NZ from Melbourne in the next few years and we be recommending they do not move with you.
Conroy did not tell us what was needed in regards to immigration and as a result took a lot longer and was a lot more expensive than needed. You were very hard to get in contact with and ended up dealing with 4 different people in the office. Simon in despatch here in Perth was great to deal with when we went to collect our possessions.