Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"The delivery was punctual"
"took a huge load of stress off me"
Right from the intial brief and quote with Luke I felt that we were dealing with a company that were professional and efficient. Then Dave Sonny and Tom were extraordinary! Not only did they pack and crate things with care - but they were good natured and had a can-do approach which took a huge load of stress off me.
"so impressed with the customer contact"
I called several removal firms and was lucky enough to be put through to John at Conroys. He explained everything and made it all sound so easy and I decided I would go with Conroys. Throughout the time leading up to the move he stayed in touch and solved any concerns that I had. I was so impressed with the customer contact that Conroys has, ever step of the way I was informed about my shipment. 10 of of 10 Conroys for your systems you have in place, it helps to make your customers feel confident and at ease about the move.
The only improvement you could have made as far as my move went was, some of my furniture needed another layer of bubble wrap on the corners as on a few pieces the bubble wrap was worn through and the furniture slightly damaged.
Thanks John and all the team at Conroys for making my move go so well.
Cheers
Linda
4 Stars
From quarantine releasing my goods it was quite a wait for them to be delivered. I thought this would have been pretty immediate.
5 Stars
5 Stars
4 Stars
"Communication was clear"
Very pleased with the service provided for my relocation from NY to Sydney. Communication was clear, all delivery windows were hit and the local delivery team could not have provided a better experience, the best i have experienced across my many moves with my company. Thank you again
"prompt response to all inquires"
A big thank you to both branches (NZ and Australia). Great customer service and prompt response to all inquires.
Highly reccomended. Many thanks, Cristina
"quite disappointed"
First and foremost overall we were quite disappointed with your service. A friend of ours suggested your services for moving overseas as they found the service great which I have now returned to them saying we were quite disappointed, next time I'm looking for a removal/transport company I may look elsewhere.
At the beginning we were given a forecasted timeline of 5-7 weeks which definitely was not realistic, we waited 13 weeks for our shipping to arrive which is double the amount forecasted. We understand it may be a bit of variation with that but another 2 months over the original is quite satisfactory. We were lucky that we had other gear already at our final destination but in some cases we may of had to hire household goods or make certain plans that could have been breached because the forecasted arrival was so unrealistic. It wouldn't really be an issue if you sad over 10 weeks because you would be able to plan for that length of time.
Also the truck drivers from the Brisbane branch were highly unprofessional, crashing into our gate and completely ruining it and the driver was arrogant and rude. There was signs of the driver being intoxicated and times that safety procedures were not carried out.
The Tauranga side of it we had no issues the employees assigned for pick up were very professional and helpful, the communication from all involved was good and always knew when things were happening.
As much as we were dissapointed we still appreciate the service.
"kept informed every step of the way via"
Great service from the initial consultation in NZ to the delivery of the items in Australia. We were kept informed every step of the way via emails. The whole thing was stress free and very quick. We could not have asked for a better service. Keep up the good work.
The delivery was punctual. The guys helpful. Top job. Ta.