Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"efficient and really pleasant deal with"
"Excellent communications"
Excellent communications in terms of process and next steps. Reliable and delivered according to plan. Well done.
5 Stars
4 Stars
"Overall very happy"
A bit disappointed that some info was not relayed to me in Perth by the Perth rep. Your feedback request was sent to me prior to i had finished with your service. Overall very happy with Conray Removals.
"Well done team"
Thank you so much, my consignment got to me sooner than anticipated. Well done team.
"staff very friendly"
the only issue i have was being able to contact a particular person when not available to leave a msg then being told to leave a msg then told the mail box is full?? this happened several times at one stage i tried to get thru on and off for 3 days. otherwise the staff very friendly
"aggressive and amateur"
We were disappointed with our experience of the last leg of our move. Our experience with the UK removal company was truly excellent and we had high expectations.
Once our container arrived in Sydney on the 6th December, I rang your office to be told it would be impossible for a delivery date before 9th January 2017. When I received the second automated email, I rang again to be told it was a very busy period and I would have to wait until January.
I contacted our UK removal company to expedite the removal date, then we were given 28th December.
When your removal guys arrived, they said there should have been three of them but one didn't show up.
Because one of our neighbours had parked in front of the building, the vehicle had to park down the road 25 paces from the front door, for the first two hours.
Silvan from your office phoned at 9:15, he said we had to pay $350 more as the truck had to park a distance from the front door. He threatened to take the guys off the job if we didn't pay. We felt as though we were being blackmailed and found his manner very aggressive and unnecessary.
He finally settled on $275 which we paid by credit card, whilst the guys had stopped. He then phoned them to say they could continue unloading the truck.
At around 11.00 the parked car moved, we moved our car and the truck was parked right on the entrance to the building. Your guys finished two and a half hours later and left at 13:27.
I was surprised that they had no equipment at all except for a handful of Allen keys, a couple of spanners and a wrench. Nothing to help move any of the boxes or furniture.
We checked off each item as it arrived and unpacked absolutely everything except for the two beds, the Sofa and two armchairs. We also assembled all the furniture.
This was not what we were expecting as we had paid for a full service, but we were afraid the guys would not be able to finish due to fatigue from the heat as there were only two of them with no equipment.
The overall impression of the Australian leg of the move was aggressive and amateur.
4 Stars
"delivered as promised"
Perfect communication, organized crew and delivered as promised
"no breakages"
Thanks to your team great worry free move, very impressed with your packers ,never seen such professional packing before...no no breakages unreal. I insured my art collecion my self as your insurance agent was 7000 dollars dearer than mine suggest you use mine in future, abbotts insurance new zealand.
Right from my initial enquiry through to having the goods transported, the team were professional, efficient and really pleasant deal with. Thank you!