Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others" customer service and contact was positive"
"excellent assistance"
I was kept advised regularly of how things were progressing with/status of my goods. And I received excellent assistance in relation to my items with Quarantine issues.
"Hardest workers I have seen"
Nothing but the highest praise for both Ben and Isaac they are a credit to your company. Hardest workers I have seen in a very long time, polite and well spoken. I also really appreciated the call the boys made to let us know that they were going to be delayed. Overall very well done. and we will definately recommend and use your services again.
"quality of delivery exceeded my expectations"
Everything was done well, Communication was excellent, and packaging from original destination to quality of delivery exceeded my expectations.
"made the whole process much easier"
I had, what seemed to me, a difficult time deciding what to take and while I annoyed the guys with requests for different quotes, the team was always so lovely and very helpful. This made the whole process much easier. The guys who came to pick everything up on the day were also superb, very fast and efficient. Thank you all!
"The guys doing the actual delivery did a great job"
The guys doing the actual delivery did a great job and we can't thank them enough. My downgrade on the response was due to confusion, delay and misunderstandings in the email communications regarding the customs forms and matters with the airfreight. I need to acknowledge that we were probably partially to blame for some of it but the wording (lack of clarity in most cases) was the main problem.
"did not receive no follow up"
We did not receive no follow up on the status of our boxes we left with your team in Brisbane
4 Stars
"costs were very reasonable"
I found the Perth team very cordial and helpful, they went out of their way to make my friend comfortable while she waited for me when I dropped my car off at the Canningvale depot on Perth WA.
The Napier team were also helpful and advised me when my furniture and car had been cleared from customs, although I felt they could have been more communicative once my goods had arrived in port.
The overall performance of Conroys was excellent and I have reccommeneded them to everyyone who decides to relocate overseas I felt their costs were very reasonable and I would use them again if I need to relocate anywhere in NZ or back overseas. I did not have any breakage and myy car did not have any extra scratches when I picked it up. Thank you Conroys I will use your company again if I need to.
"Everthing was very professional"
Everthing was very professional. Friendly staff and service, couirtesy call when shipment arrived.Thanks all!
5 Stars
"Your removal staff were excellent"
Your removal staff were excellent. You could possible improve pre move communication slightly but your delivery team made up for any shortcomings.
Generally the customer service and contact was positive, by email, phone and in person with the removalists. However, while the price was good there were negatives as follows:
- There was fairly extensive damage to our boxes, especially those marked very clearly as fragile. I'm not sure when Conroy took over from Windmill in the logistic chain, so it may have been that the damage was done earlier. What I do know is what I saw in the container that was delivered. There was minimal segregation between each clients' goods, and once the 1st clients good had been removed, there was little to restrain the remainder of the goods from flying around in the back.
- As I've worked as a removalist and have experience with these things, I was able to limit the damage to our fragile goods through careful padding and packing. However, I would imagine that, considering the extensive damage to the boxes, other may not be so lucky.
- The time taken from receipt in Sydney to delivery was quite long, but also not helped by the need to clean the ike we had transported.