Customer Reviews

The coffe table was chipped on the edge in several locations

The top glass of the entertainment unit was broken

Sadly I paid for a sole use container and your company decided to use my contianer to add in another persons load to send down to Melbourne form townsville also.  I am assuming you did not charge this perosn as much as you did me whcih meant I paid full price and you made extra off of the container that I paid for.  In doing this your company destroyed my Television by placing a massive steel cage on top of a box that was clearly marked fragile and had arrosws showing which way up it should be packed.  You did not do this and as a result the television was destroyed.  I am now attempting to get compensated for my loss but as I expected you are taking your time tryign to figure out how you can get out of it instead of simply reimbursing me for the television.  Your own terms and conditions state in Section 8 that you were neglegient and as such I am entitled to full compensation for my loss.

I am today speaking with someone about possibly seeking compensation through a reduction in the overall cost of my removal plus reimbursment for the television considering you used my container which I had paid for under contract as a sole use to move someone elses things.  

Even you own subcontractors in Melbourne were shocked at how the load was packed and the damage done.

You have broken a contract and I expect to be compensated for what I am entitled to and so will be seeking further advise.

Fantastic service - everything was packed very securely and so very carefully and the removalists were great. Staff were helpful in the lead up to my move, making my overseas relocation very easy. The only reason I have given this four stars is because my shipment took a really long time to arrive because it wasn't shipped until nearly six weeks after it was collected from my house.