Customer Reviews

My only issue with the move was the length of time it took.  (Packed  and removed frm my apartment in Zwolle mid-June) I wondered about the wisdom of the goods going to Sydney and then to Melbourne, rather than directly on to a boat heading to Melbourne from Rotterdam. But apart from that the move was pretty seamless. The hiccup with the fumigation of the "pillow" by customs; not your fault and I was impressed with the fact that it was all packed in again neatly. The pillow cover was even packed back in.

Communication was awful and the $60 "difficult" delivery fee was just not warranted. The 2 guys you sent were polite and efficient. No problem with them. The entire delivery with unpacking took 80 minutes. Why you couldn't arrange delivery sooner than 3 weeks after quarantine is beyond me. Only when I called 3 times did I get any service. Enjoy you ill - gotten $60 and continue to not follow up with your customers -- great business plan.

I did not like how I received 2 separate bills a few days apart for substatntial amounts. It would have been much better to receive both amounts on one bill so I could manage payments appropriately. When I called to discuss this, team was helpful and accomodating.

Rough handling or packaging resulted in the most precious furniture items being cracked or broken upon arrival here in Nelson to my home. A bottle of expensive Top Shelf was absent from its carton. No sign of stain age or broken glass. A clean removal. That carton of top shelf had been repacked into a tall carton at some stage.One carton containing crystal glasses and towels never arrived. To their credit, your Nelson crew have been sterling in their embarrassment, without hesitation, retrieving the damaged goods and submitting them to their local French polisher. One expensive chair now wobbles but I will live with it. So Mathew, I am disappointed. Haven't made any fuss about it, but you were so good to me, I felt I should level with you.     Incidentally, before all was unpacked here, I sent Christchurch Conroys this same document with glowing praise. Sadly I should have hung back until all was revealed. Silly me..  I reiterate that your Nelson men are terrific, sincere Conroy representatives. They couldn't believe their eyes upon viewing the 2x chairs with broken backs, the solid antique table with a big solid leg broken off, the table top with its break down the middle seam, the Victorian couch with a leg broken. The missing bottle of whisky. They were a picture discovering these discrepancy so. Sorry mate. You did your job with class and caring. Alas a company is only as good as its weakest link. You have a weak link somewhere down the line.

Hi, I would like to praise the admin staff, Jenna and Megan, for updating me promptly re the arrival and quanrrantine of my consignment. The delivery team headed by Michael is precise and efficent. I am now waiting for the team to collect my unpacked cartons and packing paper. I hope it can be arranged asap.

Happy with the service provided.

Thomas