Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"No care"
5 Stars
4 Stars
"Items were broken"
Items were broken, one of them due to poor and lazy packing which I was not expecting given I paid professionals to pack for us. We were prewarmed by friends who had just used you that the guys didn't want to take away the boxes (included in quote price) so we had someone home to insist on this. Surprisingly we were told they weren't planning on taking it, weren't sure if they could etc, and had to ring head office to check our booking before they would take it. Also, at the outset, I was concerned that no one could tell me the underwriter or the excess of the transit insurance which you are selling as an add on (albeit via broker) The best thing about the experience was the man who came to our house in Sydney to do the estimate quote, he was fantastic and very professional.
"poor handling"
poor handling scatch through metal on fridge and washing probably from tight packing
"thoroughly impressed"
I have been thoroughly impressed with Conroy's and would definitely use them again if I were to move domesticaly or internationaly. I only moved a small amount of items but nevertheless found the service to be very good throughout. John Rowden at the Brisbane end is particularly good. I thank John for making the process easy to understand and to go through (I exported a motor cycle as part of my belongings). John's customer attention took away any concerns or worries and I have been continually updated by various representatives of Conroy's throughout the process. I am still waiting on customs and quarantine (the motorcycle) at this Christchurch end but I expect the attention and care will continue. Thank you Conroys.
3 Stars
5 Stars
5 Stars
It's the second time we've been using Conroy Removal's services, we'll definitely contact them again. Great team work and good organization even on a short notice, thanks again.
"done in good time"
Pickup in Australia and delivery here in New Zealand were both done in good time with both crews being friendly and professional.
Moving back to Australia from the US I sourced a local removal firm who partnered with Conroys in Australia. From the ship, to the warehouse, through customs and in to storage no major problems However from storage to our home everything changed, the loading of our goods for the final delivery lacked any care or respect for our goods. Our hand made dining table was shoved in to the back of the container like a wall to hold back the shoddy packing. An antique gramophone was packed upside down despite all the arrows and fragile stickers. One foot was sheared off from being slid in rather than lifted in. Boxes marked fragile containing antique glasses and China where place at the bottom of the load. Cast iron bed frame placed on top of a antique piano, etc. I could go on but there's too much to describe. Short story, whoever packed for the deliveries should be retrained and the despatch manager fired. No care, no respect, just throw it in and forget it, make it the truck drivers problem. No follow up, no call back and we're still missing entire boxes from our shipment.