Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
5 Stars
4 Stars
"calls went unanswered"
"impressively responsive"
Sharon Symons from Conroy has been an absolute godsend! She's organised, kept us informed of the progress of the shipmet throughout, and was always 10 steps ahead of us, thereby taking the stress out of a trans-continental relocation. Sharon is also impressively responsive to queries and cared to make sure our needs were met and we were happy with the service at every point. We couldn't be more pleased and would recommend the services very highly.
"Polite and helpful"
Polite and helpful team - many thanks!
"Very professional"
I am very impressed with the service of Conroy. Very professional. Thank you so much for making our move to Melbourne smooth. Your response is so quick. I contacted you in the limited time and conroy staff is there in our door step.
The cost of moving is also lower compared to other company I asked for quotation.
Well done!
"professional and fantastic"
Your team and services are professional and fantastic, I will recommend your name and services to my friends if they required.
"polite & efficient"
The teams at both uplift and delivery were excellent - polite & efficient. The only improvements I can think of would be ensuring the stickers are properly stuck so the inventory can be accurately checked off at delivery & the initial communication for booking the service wasn't its best but given how busy the silly season is I can understand it somewhat. Overall a good move experience, just as it was the first time. I'll definitely use Conroy Removals again.
"I found conroy to be very good"
I found conroy to be very good .but there inability to answer and return ph calls was quite annoying i ended ringing branches in other states to find answers to questions i needed answers for.I found this extremely stressful at a very awkward time which moving from one country to another is .the staff that came to house were extremely effiecent and friendly and helpful cheers guys
4 Stars
SMS sent, the link to the contact email address was UNclear, need to add extra spacing in message saying address to make clear. The link generated on my phone was Sydney. imports@conroy..
"only two wine glasses broken"
The team that loaded in Wanganui were great. I was told they wrap mattresses etc on pickup.... not. The storage service was great....we had to store our household gear for 5 months in Sydney... I did not get a response for a week however when trying to organise the delivery from Sydney to Tamworth and then I had to chase up the calls... I gave three weeks notice... then I got two different delivery dates from two different people. ... no names at bottom of emails to reference...after I had arranged time off work etc etc for the first confirmed date they rang two days later and gave me a totally different date. After a heated phone call they agreed on initial. I was told they "unpack to bench height" ... they don't unpack boxes.... is this because we had a subcontracted delivery company deliver?...although they were very nice when I asked them to please take away plastic. ..and they were very polite. We had a trailer full of cardboard and wrapping...do not expect them to take it all away. There were only two wine glasses broken so happy with that side of it.
Went Initially all went well setting up booking. However for day of packing we weren't really given any idea of how long it would take for them to pack and remove, admittedly it wasn't something we thought about prior to the day either. However we lived in an apartment and had to book elevator and had booked far too early as packing took over two hours. Fortunately all worked out in the end, however I'd recommend just an estimated packing time for size of lift day or two prior as have to book lifts in advance for apartments so was a bit stressful on the day. We had issues trying to sort out insurance. Took over ten attempts with phone calls and emails over the course of a week. Only had one call back but we had since left Melbourne for holiday and had intermittent phone reception. Again was just an unnecessary stress that could have been dealt with earlier with a call back. Tried to go through Melbourne office rather than our direct contact to try speed it along however all calls went unanswered and to same voicemail of contact we had dealt with.