Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others2 stars
2 Stars
4 stars
Some issues with the standard of packing in Townsville, some items extemely over packed, which amused the unpacking team in NZ, a lot of space wasted with many boxes containing very few items. Other items were not packed well and damaged.
Packers damaged our property as well, with their truck hitting our fence and air conditioner. Conroy's covered the cost of this damage.
Loss of our king size mattress was an issue, the item was found a week later and has taken another week to deliver.
Service was good
Despite some of our items being slightly damaged upon arrival the overall service was good.
We couldn't fault a thing
A total pleasure to work with from pick up to delivery. We couldn't fault a thing. Thank you to all the team for looking after our shipment so well.
Completely pleasant and hassle free
I was kept well informed at every stage of the shipment, even to the point of changing my delivery address in Australia at the last moment.
I found the contact people to be very helpful at all stages, from the pick up in New Zealand to the delivery address in Brisbane, Australia.
The whole experience for us was completely pleasant and hassle free. Would I use Conroy again, definitely yes.
5 stars!
5 Star Rating
5 stars!
The service I received was amazing
The service I received was amazing. Office staff were great with communication and the delivery guy was an absolute gem.
5 stars!
4 stars
Good delivery experience on the day, packers seemed knowledgeable in their business, pointed out a couple of mistakes made by packers in the UK. Unpacked mostly everything, although missed a couple of boxes.
Only one issue: the team said they would return to collect/remove debris / rubbish as part of their delivery service, but when I contacted Wayne to arrange this, Wayne replied to my first email then didn't reply to my subsequent email, and I still haven't heard anything back since.
While the guys on the site for the unpack were great, I was thoroughly unimpressed with the communications throughout the process of the arrival, customs clearance etc. This will be obvious by any review of the communications. The agent assigned was never available by phone and only contactable by calling the main number for the company (as obtained via a Google search). Any initial requests via email for a phone call to clarify the process BEFORE it happened were ignored. Thoroughly unimpressed.