Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersAppreciated.
Excellent
Excellent experience overall
Brilliant
I would recommend to used Conroy Removals in the near future as they have done a brilliant job!
9 of 10 packages delivered. Still waiting for the one that was not packed on the delivery vehicle. Apparently it is still at the warehouse. Communication is excellent otherwise.
Excellent
Excellent customer service and good communication from the team. Received everything before time-less than 2 months. They kept us well informed about our goods via email.
Great
We had our belongings picked up the first week of September, 2023. We just received delivery of our goods--almost 7 months later! Not exactly expedient.
Good things: arranging for transit was smooth; service folks who came to pack up and remove our belongs were EXCELLENT; delivery once the US company picked up the goods from the warehouse was also EXCEPTIONAL.
Things that need improvement: communication--even if I followed up on to where we were in the process, response time was not any where near timely. Obviously, taking seven months to ship my belongings is not any where near acceptible. I could not in good conscience ever consider recommending this company or consider ever using them again. Disgraceful service.
Highly recommend.
Highly recommend! Would use again! 100 stars⭐️
The guys who delivered were great.
We were quite disappointed with the packing service. A team of 3 arrived on the first day, only for two of them to leave shortly after and left 1 poor guy to pack the entire house. After 10 hours he had barely made it through half the house. The following morning a team of 5 arrived to finish the packing and uplift, which was fine, and the got the job done. However, had we not already moved the entire downstairs ourselves in the days prior (we wanted to make a headstart), it would have taken them another full day to complete the packing. Our expectation was that the uplift would begin first thing on the 2nd day, which would give us the maximum time to unpack at the other end, and that the boxes would also be itemised. This was our experience when we previously used Conroy Removals approx. 20 months ago when moving from Melbourne to Brisbane, and the service then was excellent/highly professional (5 star). This time around for our local Brisbane move, the service was not up to the same standard, and we were left feeling like it wasn't great value for money.
So Impressed
Was a breath of fresh air on the Australian side, I was having communication issues from NZ and as soon as I was in touch with the Australian service, it was next level. Clear comms on delivery, we were missing a TV and that communication was amazing. I was so so impressed by the guys that delivered our furniture. they we efficent/ kind and very professional. Thank you again!
They need send clear estimation when the items will be transported and send status updates in more real time
The two guys who moved my furniture did a great job - on time, efficient, no fuss.
Just as importantly, they were happy, friendly, decent guys - something that is very much appreciated.