Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"A great experience from first contact"
"ustomer service was professional and efficient"
Jenna was very quick in solving a potential issue with delivery and ensured we received our goods in time. Her customer service was professional and efficient as she dealt with the problem giving us confidence in her service.
"Box labelling was very inadequate"
Box labelling was very inadequate.
1. Many recycled boxes were used with 2 labels - one set for us and the other from previous moves/customers still showing. This gave problems to the unloading crew because boxes had to be opened to check which was the correct label and destination for each box.
2. Box labels did not include an adequate list of contents. Many boxes were labelled "Books", but had other items in them.
3. Room names were confused on the labels. Boxes labelled "Study" were often boxes from the second bedroom, and vice versa. The pick-up crew had obviously not been properly informed of room names.
4. The unloading crew were unable to assemble 3 of our 4 beds because they could not locate the crews/bolts to do so. When the screws were eventually found 3 days after delivery, they were in a basket at the bottom of a box labelled only "Books, Bedroom 1". The screws were not listed as contents on the outside of the box. This was a major inconvenience to us.
5. Because of this poor labelling, we've still been unable to locate my husband's computer, 7 days after delivery. None of the 60+ boxes still to be unpacked has a label to indicate where it has been packed. This is another very major inconvenience to us and our ability to function here.
"flexibility and understanding"
We really appreciate your flexibility and understanding when our plans kept changing, the service was great throughout whole process and delivery was exactly when they said it would be. Will use them again for sure! Thanks
"Swift and efficient!"
Swift and efficient!
Thanks!
Gabriel
"no job was too small or too big"
Conroy staff were very helpful and efficient in their work ethics - no job was too small or too big - I would recommend them to future movers.
"fulfill my requirements"
I was impressed that Conroy was the only company I contacted who made efforts to fulfill my requirements at a reasonable price - ie to co-ordinate pick-ups from two separate locations,one city and one country. The phone service was always polite and helpful. My only negative was that delivery at the other end was slow - it took almost three weeks for the goods to arrive. Thanks again for the helpful service.
"There was great communication"
The guys were absolutely amazing! There was great communication by the office team about the time the guys were arriving, when they came they were super efficient. The guys were so helpful to my Dad and boyfriend with all furniture, helping put it all together, and then taking all the rubbish. It was just great. Thank you, Tara
"Great staff"
Great staff. Have already used your company twice shifting between NZ and Australia. Wouldn't consider any other company
"polite and helpful"
Thank you to the team at Conroy. Jenna and Sharnie kept us updated and met all our needs and requests. The delivery team were on time, polite and helpful. Yes I would recommend and use Conroys again
"ust some more notice"
It wasnt the fault of the guys packing from my uplift end but there was a big delay in them coming to my house to do that which set us back around 3 hours. just a little frustrating and there was a little lack of communcation from customer service/anyone that this was going to be delayed. i received a phone call from the removalists saying they would be late but this wasnt until the time frame given (11-1) was already lapsed. Just some more notice so i could have done other things for the day!
A great experience from first contact in Perth to delivery in Waitara. Thank you to all with whom I had contact with. From the guys who packed to the guys who delivered...much appreciated of you all. All admin staff as well. Will definitely use you again and recommend to others.