Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"extra fast and efficient service"
5 Stars
"The process happened exactly as per Conroy's schedule"
Moving our possessions overseas for the first time had us nervous....but everything went perfectly. ...all staff at Conroys were helpful and friendly. The process happened exactly as per Conroy's schedule. Thank you
"Very professional, polite and extremely helpful"
I have moved overseas and locally many times and have had varying degrees of removals service, but I must say that 3 young men who did the delivering and unpacking of our boxes were very professional, polite and extremely helpful. They were well organised, and I was very impressed - they are a credit to your company. I have only marked the customer service down slightly as I kept getting voice mail when I phoned. However, email contact was very good.
I do have an outstanding issue with one of the sofa cushions being lost somewhere between Singapore and Sydney, but will follow that up with an email to both Classic and Conroy to sort this out. As I type this, there are still boxes to be unpacked, so do hope it is in one of them. However, due to the large size of the cushion, I am not optimistic about the chances of finding it in one of them. Also, I have my glassware to still unpack, but am confident that this should all be okay.
5 Stars
"great communication"
Excellent customer service, great communication, very happy
"Always let us know what was going on"
Was a great efficient company. Always let us know what was going on throughout the process
5 Stars
"nothing seemed any trouble"
My overall experience with Conroy Removalists has been excellent.
My household items were shipped from Singapore and delivered to my unit in Potts Point, Sydney in August 2014. The delivery guys were on-time, friendly and efficient when unpacking and assembling the furniture. I then used Conroy Removalist to move me from the unit in January 2015 and placed the items into storage facility. 15 months later, I had them deliver my belongings to Hendra, Brisbane. When I first requested for the delivery, the quote was provided promptly. And with the actual delivery, it was on-time and nothing seemed any trouble for them. Overall the experience has been great. Thank you to the Team - excellent service. Thank you Grant
4 Stars
"Friendly customer service"
Friendly customer service and excellent delivery
1 Star
The overseas removalist White Swan relocations were disgracefull. They charged me for 5.5 cubic meters when there was less than 4. All the paperwork said 3 cubic meters.
They refused to answer my e-mails on where my delivery was or even what ship it was on even though they advertise full tracking facilities.
Even though everything was supposed to be fully paid I still had to pay quarantine and port costs at this end.
On unpacking my TV I found it was broken. The incompetant people at White Swan put foam over the screen but not around the edges. Obviously someone has dropped the TV on it's edge shattering the screen.
Conroys should be very careful becoming involved with an untrustworthy company such as White Swan as they may get a poor name through no fault of their own. I would also check your paperwork on how many cubic meters you were paid for as I was charged 5.5 cubic meters uncrated and 6.5 cubic meters crated.
extra fast and efficient service, australian crew were ace number 1 and just the best and notifications were on the ball but NZ side lack of communication and did not deliver as notified, and did not complete the unpack as expected. Items still in bubble wrap which I have to tend to, one bed was not assembled when the australian crew wrapped in a way to assist the nz crew for re assembly. so a let down from the kiwis.