Customer Reviews

This is the worst move I have had in five previous moves with Conroy. First, in Auckland, you sent five packers for what is only a half conatiner load volume. Barely an hour after the packers arrived, they took a half an hour break, then a long break for lunch, then an afternoon break. There was so much of talking and kidding around. Sometime after lunch, three left for another job. Of the two who remained, Henry worked hard while the other chap who did only the garage, was on his phone a lot and listening to music much of the time.They finished about 4.30 pm but found the truck too small and had to wait for a replacement. We had to leave and had them lock up after us. From my previous experience, the packing could have been done by 2 pm. Simon Conroy wanted two days but when I told him that I had a full container load plus a car from OZ to NZ two years prior, when it was packed by two persons by 3 pm, he said the job would be done by 4 pm the same day. He also gave us the wrong information about our ETD. Never did apologise, left it to Daniel to explain but he didn't quite apologise for the msitake which had affected the settlement of our newly-bought house. All in all, our Auckland impression of Conroy was poor from the very outset when I called for a quote - the lady who answered the phone was clearly inexperienced - she said she was new. At the destination end, I was quite impressed with your regular updates and all was well until the day of delivery when Mark Gould, the driver, was irritable with other motorists who tried to work around his truck. He ignored my daughter and just stayed put when told to give way to other vehicles. While unpacking he was agitated and talking loudly. At one point when Colin was trying to assemble a sideboard, he said the legs were broken and discouraged Colin from assembling it. The sideboard's legs were not broken and was assembled properly by Colin. Minutes later while he was stacking collectibles on the dining table, he swung around and his tool belt hit a procelain jug to the ground completely shattering it. Instead of apologising he said we shouldn't have put the collectibles on the dining table. What? But it was he who assembled the dining table and placed the collectibles on it. I was obviously unhappy and told him he had a bad attitude since he came to the job. He went on a tirade with the most foul language at me. I might add he did such a bad job of assembling the dining table that Colin had to come back a week later to put it right. I complained to Glen Hankins but to date had received no apologies nor any offer of restitution for the broken jug (not claimable for insurance). I am especially disappointed as I have used Conroy several times before and the treatment I got was a real let down for a loyal customer.

Outstanding Service. Professional in every phase of our move.