Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Overall, the service was satisfactory"
5 Stars
5 Stars
"Your rep who visited to quote was excellent."
Your rep who visited to quote was excellent. This is the second time I have met him when moving household from Sydney to New Zealand
"Conroys made everything easy for our move"
Conroys made everything easy for our move. They were very professional and helpful. They gave us fantastic quotes, and we didn't have to worry about a thing.
"Great service and care!"
Great service and care! Everything arrived in great condition!
"overall very good"
overall very good. One Ikea plastic chair broken but we can probably repair with a bit of glue.
Australian team excellent, delivery guys very good. had to chase the NZ team a few times to get a delivery ETA but otherwise excellent service
"we felt comfortable & trusted Conroys staff"
Hi there right from the moment Justin arrived to discuss our moving back to NZ after 30 years
In Melbourne we felt comfortable & trusted Conroys staff. Janelle was fantastic nothing was too much & her attention to detail re-passports etc was easy. Tony & John who packed our personal affects were very respectful & really good at their job. When we got the furniture in NZ Kyle was very helpful & helped me find a local company that I was happy with to buy my container & have it transported to my chosen site. The guys that unpacked then repacked my furniture in Napier office were also very very respectful & took great care in stacking our gear. All in all Conroys are a very professional team of well trained staff that take care of your every need.its a very emotional time moving overseas & nothing was too much, if I needed to ask questions etc they made the transition very very easy without fuss or stress....brilliant guys on both sides of the ditch. I wouldn't hesitate to recommend this company to my friends. The care of your personal affects is a credit to the overall running of this company.....not one breakage cheers to you all one very very satisfied customer Dawn
"went exactly according to the plan"
Our overseas move went exactly according to the plan provided by the Conroy team.
3 Stars
WendyI haven't received my shipment yet!! Perhaps ask me again when it's here.
Overall, the service was satisfactory.
The pros of the company were: The staff were prompt and polite in their communications via email and on the phone. At first glance, our belongings appear to have arrived in reasonable condition and we were kept up to date with how the shipment was progressing. We were happy that the shipment cleared customs and quaratine without any problems. All the boxes arrived promptly at the time agreed, once the delivery time was scheduled.
The downsides we experienced were: The estimated arrival time was changed backwards and forwards a number of times, which was not very helpful, but possibly out of the company's control. We also had to wait almost a week for a delivery slot once the goods had arrived in Sydney. We paid extra to have the company pack our belongings and we felt they had rushed this job and not done it as well as we were expecting - items were not grouped in a methodical order and my laptop was damaged as they had packed the plug next to the computer, which had caused a dent. This could easily have been avoided.