Customer Reviews

I have very mixed feelings about this move. I rate Conroy overall very highly, chiefly from the experience of the Brisbane branch handling our large cconsignment a year ago when we returned to Australia from the UK; they were utterly superb, from informing me what was going on to the actual delivery, cheerfully performed by lovely men. The same men delivered my small consignment from South Africa this morning and were just as lovely.

However, the communication from the Sydney office was less than satisfactory. There was a very long delay from these goods arriving in Sydney to the delivery today (over two months) which was entirely caused by the need for an old wooden cabinet to be funigated; all the delays were obviously outside the control of your office but the process was made stressful by the lack of updates and the tone of the communication I did receive. When I asked for information I got it - though it was never particularly well communicated; I didn't really want to send enquiries as the responses were bordering on curt and it seemed I was a nuisance in a busy life. The last straw for me was being told it took a week to discover the cabinet was too small for the gamma ray irradiation chamber (it struck me this could have been ascertained by some measuring and checking before sending it there), that your office needed to ask the quarantine people if they could fumigate it instead, and that I would be kept informed. However, I never did find out what happened, as when I sent one of my regular checking emails, some two weeeks later, I got a brief reply to say my goods would arrive in Brisbane in two days from the email, and be delivered a few days after that - I was really cross at the poor customer service from the agent I was dealing with. I would not recommend her to anyone, though I do think your firm overall does a good job.

Excellent service, the final leg of the journey from the UK to Oz was completed seamlessly. A huge thankyou to all concerned.

Thank you Conroy Removals, it was great using your company.  Your customer service and moving team were excellent.  Very professional.

Overall our experience was positive and we were extremely impressed with the efficient service provided by John, who organised tbe quote for us. We were a little disappointed with the packers who left behind a few items, as well as some of their own rubbish. However, on receipt of our goods we found everything to be very well packed and undamaged. Graeme and Kenny, who unloaded everything at our house in NZ were fantastic and helped to make our moving day go smoothly.