Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"ust some more notice"
"Everyone was so helpful"
Everyone was so helpful would not hesitate to recommend Conroy removals. My move from Perth to New Zealand was made simple.
4 Stars
"just off loaded"
Service was excellent up to the delivery stage which you couldn't fault On arrival of the furnitue at the our a ddress it was just off loaded and left with furniture upside down and left surrounded by boxes and not placed in position .Furniture was damaged by rough handling,inexperice in reassembly of them,new double mattress ripped worn through on edge, double mattress has greasy hand marks,dresser draw damaged workbench castor wheels bent and base,this has put alot of emotional stress on my wife who is unwell and to be left with this was not exceptible.I have had to fly home from my rostered work site at additional cost to myself to get some organisation to the house over the weekend so she at least can move around and at least get to the bed for a rest.this experience of the unloading operaration has really discredited Conroy in my view as from the past experience we couldn't fault Conroy service, they haven't even rang back or sent the person to come round the next day to assist in the unpacking, we still need to complete the unpacking of the majority of the boxes when I get back from my shift to established if all the boxes did turn up and if there is any further breakage also nothing mentioned in regards to collecting the empty boxes and removal of packaging materials which is part of the service we paid for will need to claim against the insurance for the damage caused on the items we have seen as they are costly items. Hope this is enough information for your survey are we happy no hasn't the Townsville depot for the decency to ring and check on the delivery and come and check the damage. Doug
"Made my move easy"
Made my move easy and so happy now to have my things over here. Everything arrived in great condition no damage. Thank you
"The guys worked very hard"
The guys worked very hard and were very helpful, putting everything back together and checking everything worked ok where necessary.
"Overall not nearly as good an experience"
We asked for a site visit twice to estimate volume. Despite that, it was wrong and we had to pay additional costs. Also, packers did not have enough boxes or packing materials and seemed in a great rush. There are a number of breakages. On US delivery end, very little information on when delivery was to be made and changed delivery date/times several times to suit their schedule. Overall not nearly as good an experience with Conways as when we had our Sydney delivery from Germany in 2014
"informing me of each step of the process"
I appreciate your professionalism in informing me of each step of the process and the two movers who came to my place for deliverying all my belongings hassle-free, intact, and on time.
"Thank you for the stress free move"
Thank you for the stress free move!! All staff were excellent with communicating the progress of the move and were super helpful in answering any queries I had. I would definitely use Conroy again and would have no issues in reccommending to others.
5 Stars
"polite and prompt"
Good service polite and prompt. Geoffrey
"Very thorough"
The 2 men were really helpful with the delivery, they also gave us advice on where to get other fixtures and fittings from in Australia which we didn't really know about having just moved to the country. Very thorough!
It wasnt the fault of the guys packing from my uplift end but there was a big delay in them coming to my house to do that which set us back around 3 hours. just a little frustrating and there was a little lack of communcation from customer service/anyone that this was going to be delayed. i received a phone call from the removalists saying they would be late but this wasnt until the time frame given (11-1) was already lapsed. Just some more notice so i could have done other things for the day!