Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
4 Stars
"friendly and professional service"
"I would consider using Conroys again"
I have today sent a feedback email to the Sydney office, attention Davide, outlining my disappointment in regards to a hold up with delivery of my goods due to a money transfer issue between the PNG agent and Conroy. I paid in full, in advance, for all services, yet I am disadvantaged when the internal processes are held up. I would consider using Conroys again, however only if this issue can be remediated immediatly and my delivery, which I am told by the internal agent will now be Monday - 6 weeks after having been packed and sent.
"While delivery was within time frames requested I was disappointed "
While delivery was within time frames requested I was disappointed 1/. that the quoted price finished up $1,000 over quote 2/. Once unpacking was complete 70 plus cartons where filled with paper - excess wrapping and unnecessary paper included in the boxes would have amounted to 50% of this volume which means I paid for space I did not require 3/. though we had discussed and agreed that empty space would be filled with fillers, i.e. cushions, blankets, towels, pillows etc. to save space this did not happen, on the contrary everything was emptied, as a result more volume for shipping was required - the benefit in this shift was for the insurance company and those who get paid for volume not for effective packing or for customer satisfaction. –
I have had 9 International shifts over the past 25 years so I am totally aware of volume packing, insurance protection and what is required in such a move!
At the end of the day for this move I was disappointed - not requesting a response as I know it will be justification of what has been provded!
Regards
Trevor
"Great service"
Everyone from Jenna that finalised the paperwork and coordinated with our USA shippers, to the actual drivers and delivery men themselves were helpful and very friendly. Great service.
2 Stars
Our consignment was sent to Sydney as it was a part container load and then rail freighted to Queensland for delivery to me , If I were to ship from the UK again I would check with the agents as to their transport and destination arrangements.It added quite some time to delivery,
The Brisbane delivery guys were great-nothing too much trouble-much care and systematic checking off of to ensure all our goods were present and accounted for-they took away much of the packaging which was great..
However I was disappointed that damage to my consignment was noted by Conroys on arrival to their Sydney warehouse but they did not inform me of this damage and I only found out when the goods were delivered. Overall the commmunication about my consignment was not great and I had to chase for information several times.
"I would use conroy again for future deliveries"
Once my packeages arrived in Australia I was very happy with the service that Conroy provided. They were very professional, curteous and thorough. They made sure that all boxes were accounted for. There was a missing box that originated from the US side and they were able to tell me exactly which one it was. I would use conroy again for future deliveries.
5 Stars
5 Stars
"I was very happy with my Trans Tasman move"
I was very happy with my Trans Tasman move. I was kep in touch with in a polite, friendly manner (especially Michelle!)and have received my goods in excellent condition.
Thank you again,
Ria
"I wouldn't recommend your groupage container service from Australia to USA"
I wouldn't use your groupage container service from Australia to USA ever again.
I wouldn't recommend your groupage container service from Australia to USA to anyone.
Conroy were the clearing agent for our personal effects shipped from Canada. Right from when the goods arrived, the quarantine clearance, storage and then local delivery to Sydney we received prompt, friendly and professional service. Thank you Conroy!