Customer Reviews

We had had reservations when signing up with EconoTrans Removals in South Africa regarding their association with ConroysRemovals given the very average ratings that we found Conroy had received on various internet sites.

Our fears were founded when, on receipt of our goods, we had a significant number of breakages and damaged items. This partly had to do with the packing, which was done by the South African counterpart, but after having sight of the condition in which things were loaded into the container in Cape Town, it is clear that some of our items had been heavily handled by Conroy on the Sydney side in loading and unloading through the quaratine and delivery process. 

Conroy, more so, lost one of our boxes - this just points to poor processes in that they cannot ensure complete delivery of what was a relatively small consignment.

After sending them an email detailing the breakages / damage / missing items, I am yet to get a response from Conroy, particularly with regards to what they are doing to track the still outstanding items.

We also found their office staff to be somewhat reluctant to assist regarding an item which quarantine had held back claiming that it contained bark (which we, with the assistance of Econo Trans' Managing Director), proved it was not. 

I will certainly be adding my reviews to the relevant internet sites to advise of my poor experiences with this company and to serve as a warning to others.

Hi Conroy Removals,

The packing in NZ was done expertly except for the lady who packed the fine porcellain, with the result that some pieces broke.

The standard documentation sent to us in Australia was at variance with the contract we concluded with Conroys in NZ but on enquiry the NZ agreement was applied.

The contract provided for packing where the items were in our NZ home to unpacking where they were going in our Australian home. However, when the containers arrived, there was no sign of unpackers and the movers had to arrange for them to come out to our new home, where they arrived in the afternoon and clearly were not geared to return the next day. So most of the unpacking had to be done by us, which has so far taken several days. The packers were not 'allowed' to unpack onto the floor but the sideboard, etc into which the items had to be unpacked had not been unwrapped by the time the team left.

The insurance policy requires that we inform the insurers of claims within 7 days of delivery at our nw home. This is the 7th day and we have still not managed to unpack and check everything. So the lack of proper unpacking may cost us in undiscovered losses or damage.

The unpacking should have been organised properly and the team should have returned to finish the job the next day. The policy should allow a longer time to report losses and damage.

The teams in NZ and Australia were very friendly, which we appreciated.

Best regards

Theo de Jager

Scarborough, Qld

I found our removal guys to be very professional both sides of the Tasman. When they unpacked in Rotorua they were great. It was quick and they set up my bedroom perfectly. AND there wasn't a scratch on anything. Fantastic. Thanks again Conroy Removalists.

Absolutely great service from go to woe. Would highly recommend. Won't be using anyone else but Conroys in the future. Thanks very much :)

very happy with the service, any concerns were addressed very efficiently and promptly.  Were kept up to date on progress and were contacted when the delivery was a little later than expected.  Good customer service!