Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
89%
"Great Service"
Not a good result
we originally went with conroys as we found them cheap and friendly but as we went on we encountered more and more problems. we very carefully wrote a very detailed packing list of what we had packed ourselves with very very detailed contents.the packers discarded this and just filled in another one with their own numbering and their descriptions were very basic,upon arrival we had to pay $600 to MAF for inspections on a lot of items that didnt need inspection as some have been inspected 4 times before in moves internationally this was all explained in our packing list but not the one the packers did.upon arrival none of the bigger items were unpacked or put back together which is a service we had paid for, we did this all ourself. when we unpacked our boxes many of them had rubbish from the packers inside like empty tape rolls or backing from labeling stickers.there were at least 15 empty tape rolls packed with our stuff this is a terrible practice our stuff is important to us and is not a rubbish bin and doesnt deserve to be packed alongside rubbish.we paid good money for our stuff to be shipped not to ship rubbish.our items have also turned up with dents in stuff, damaged boxes and ripped packing so it has obviosly been treated very harshly and we have had breakages as a result.
"Overall Good Service"
Overall good service, thank you very much.
Questions I raised were responded to in a timely fashion and goods handled with care. Only 1 item was damaged, but not due to handling by Conroy.
The only thing I missed was proactive communication about status of my consignment. For example, consignment was estimated to arrive mid-april, but it was not until after I asked myself that I found out that the ship with my consignment had actually arrived. It would be useful to receive a quick note on status upon certain milestones, or in case of any delays.
"The frequency of updates was poor"
Although your staff were friendly enough, the frequency of updates was poor, we had to chase everytime around where our goods were, what the ETA for delivery was and the updates when recieved were sketchy at best with a generic answer meanign nothing often offered.
I also beleive the costs advised to us were not clear up front, along with the overall process.
3 Stars
"Highley recomend to family and friends"
Hi there,
An excellant service and would highley recomend to family and friends
4 stars
"The guys were great"
The guys were great!! Thanks
"Delay in trasportation"
The delay in trasportation, and delivery of my cosignment once in Australia, was unacceptable. I sssume that it was forgotten about as it was collected on the 25th February and on the 23rd April when I called to check the delivery date, my consignment still had not left NZ. I don't accept the explanation that shipping volumes across the Tasman were down to the degree that this delay could be justified.
Great service, great communications, friendly and was on time. Big thumbs up