Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Always an easy move"
"communication to customer service was great"
The only thing I would recommend is to give more information in regards to quarantine processes. Eg. Conroy: oh so your taking your lawn mower to Australia, just so you know, you should get it steam cleaned, cause it might not pass quarantine inspection upon arrival to Australia. Customer: Ok thanks for telling me that, we actually have a close friend who does that, so I'll get that done before the conroy truck gets here. I do understand that there may have been some information in a pamphlet from conroy, and I for sure should have read this more carefully, however, the move was such an extremely stressful period that this was overlooked. It would have been an even better service had someone told me this personally at some stage throughout the whole process. And it would have saved me nearly $400. Besides the above, everything else, from communication to customer service was great.
Many thanks
"Good communication"
Good communication, good friendly team doing the packing and unloading.
Hvaing been referred to you by John Ryan's & ahve used your guys on jobs in the past for extra man power, there was great commication. However did find making full payment up-front before the install with only 3 days notice a bit intence. & filling out a form that I have never had to do before for the delivery when everyting had been commincated via e-mail & job address on delivery reports provided in the past. Seemed like extra un nessary work on my end.
"The most professional outfits I have encountered"
Conroy Removals I would say , would be about the most professional outfits I have encountered. I had a very large fragile piece moved effortlessly from suburban Sydney to Mackay, QLD. From the first call to a very proficient Annalise, in the Sydney office, till the parcel arrived on time at the door, return calls were made when stated , nothing from logistics including insurance and complete courtesy were encountered. What an awesome outfit. Nothing but high praise to you all. Regards dale in Mackay
"Excellent Job all round."
Excellent Job all round.
"Yet again, job well done"
Yet again, job well done.
Thanks for making a very stressful situation very easy on us.
"Highly recommend This company"
The over all service was of high standard, and professionalism. The people on the other end of the phone were a pleasure to deal with. The impression they gave me was that no job is too big, and if any problems arise they will solve them with great efficacy. Highly recommend This company for further removals.
"Overall the service is good"
Overall service was satisfactory, although there are a few things of our plates were found broken and we experienced of missing clothes airer/hanger, but then we understand this may happen during packing stage before departure.
However, I think it would be more helpful if the staff can help to unpack and take away the boxes, or if the place is small, at least they can come back in a couple of hours to help remove the boxes away, just a feedback, otherwise in overall the service is good.
"Outstanding service"
Outstanding service by Davide Rodrigues in your Sydney office and then 2 removal guys in Queenstown (Nigel and Louie) were excellent.
"Couple of items damaged"
We had a couple of items damaged(rug, leather sofa) which the delivery guys took photos of.
We haven't yet opened all the boxes.
Can you advise the process of claiming for these items. We had insurance.
Thank you
Donna
"An amazing service"
An amazing service, end to end, beautifully handled. Thank you, Garry and Merijn
Always an easy move.