Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Great communication"
"Recommend improvement in communication"
I would recommend improvement in communication. I was told that we would be notified when our shipment was en route from Sydney to Brisbane. I was surprised when they called from Townsville that our shipment was ready for delivery.
"Furniture was treated very roughly"
The staff employed by conroys are exceptionally nice. I do feel however that our furniture was treated very roughly. We only own four really nice pieces of bedroom furniture and two of them have been damaged in really noticeable places, not just surface dents but deep abrasions. One coffee table was dropped off the ramp and is now unuseable, the other has a 5mm wide chip in its top. Our desk drawer is in pieces and probably can't be fixed so who knows what happened to that. My mother is about to move with expensive furniture and I feel I couldn't trust Conroys to move it without damage.
We were kept well informed of proceedings with shipping, customs, MPI etc though I wonder why we were charged $125 for a hoist to move our container so a can of fly spray could be used on spiders in the car. Surely there is no contamination risk from fly spray! And MPI to spray- $297? They left the fly spray can in the car, there's something not right about that at all. I could've sprayed it for them for free.
"Friendly personal service"
Really happy with Conroy as a whole. Friendly personal service and great care was taken to pack items. I might make a suggestion that when packing furniture especially antiques it would be preferable to consider taking them apart before wrapping as they are usually made up of components that would easily pass through a door no unscrewing necessary.
"The best so far by a fair measure"
Excellent sales, packing (Napier NZ) storage (pre delivery) and delivery (Sydney) teams. We have moved interstate and internationally 4 times in last 7 years and Conroy have been the best so far by a fair measure! Well done to all associated with our move. Rennert Family, Sydney Australia
"Piano wheels"
During the delivery my piano wheels are disconnected from the piano and your team not able to fit it. Please advise when this can be fixed. Would appreciate if you could organise someone to come and fix the wheel as soon as practical since my son need to use the piano for practice.
Thanks.
"Smooth communication"
Smooth communication. Much better than the customer service that we had received by the original removalist company (Crown Relocations ) in the country of origin.
Cheers guys thank youu
"Motorcycle wasn't crated as promised"
My motorcycle wasn't crated as was promised, and was impossible to get out of the container when it was on the truck, so there was a huge delay while the container was returned to the depot to be lowered to the ground to get the bike out. We didn't then have the time to unpack as much as we would have liked at this end. A number of items of furniture where broken in transit, as well as some smaller items that we only realised after signing off receipt of the goods. We found a box that was half full of packing rubbish (e.g. The cardball inner rolls from the packing tape, and a drinks can from your packers).
Great communication throughout the moving process