Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Not as well handled as previous moves with other companies"
"We were so impressed"
We were so impressed with every aspect of the service - the communication with regards to our delivery, services provided and payment. The container was delivered as communicated, the 2 men worked so hard and cleaned up so well. Thank you so much - it was such a pleasure to have used your services.
"Thank you for the great service"
The communication via Karen from shipping to delivery was really great - she kept us totally informed every step of the way. Once the ship docked in Australia everything happened fairly quickly.
The delivery guys were very efficient and helpful. Nothing was damaged and they were very neat.
Thank you for the great service!
5 Stars
"Great service & Great people"
Great service & Great people who are very easy to deal with at any time during the move. Thank you everyone.
"Extraordinarily friendly and efficient"
Extraordinarily friendly and efficient.
4 Stars
"Lack of communication"
I previously used Conroy to move my items from Auckland to Wellington with a great overall experience. I decided to use Conroy again when I moved from form Wellington to Sydney. It wasnt as an enjoyable experience.
The problem was the lack of communication throughout the process. With a specified delivery time of betwee 5 and 8 weeks the delivery turned up after 10 and a half weeks. About a three weeks after pick up (12/3) we were told the items were due to land on the 25/3, and was subsequently notified on the 31/3 that they were then arriving on the 5/4. From there it took until the 11th for it to arrive, following a series of emails with your Australian team asking for an update.
With logistics I realise that things cant always be on time, but that needs to be clearly communicated. It was 25% over your conservative delivery estimate of 8 weeks. I could have saved a whole lot of grief and questions from my girlfriend on the shipping had things been clearly communicated. As an alternative, an online tracking tool allowing customers to track their delivery process would have saved both me and yourself time.
Considering how awesome the domestic delivery team in NZ is, it was a bit disappointing that my transtasman experience was so different. I would recommend you locally within NZ, but probably wouldnt internationally
"Great service all round"
Great service all round. Thank you.
"Great communication"
Very happy with the arrival of our goods. Although there was only one wine glass broken it won't alter my future use with your company. Thank you very much
Although the people who did the delivery (Corey and Ben) were professional, the people who did the initial packing did not do a good job. I am only discovering how bad they packed when I opened the boxes. For example, parts for the television were scattered in various boxes marked 'kitchenware'. All kitchen boxes were marked 'kitchenware' which made it hard to find a kettle in the first place. Castors for the bed were not packed with the bed but were found in kitchenware boxes. It has been a total inconvenience and not as well handled as previous moves with other companies.