Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersGreat
Great job
Great job! Fast and careful.
Prompt and efficient service. The boys were very friendly
Thank you so much, you made everything so easy and painless.
Having used Conroy services from Perth to Tauranga in 2018, we decided to use Conroy again to move from Tauranga to Brisbane. The initial quote I was given was way below the actual final quote. I was told I got quoted wrongly the first time but no one took responsability or gave an apology for this. Communication around insurance was also difficult. On packing day, we kept being told wrong information e.g., some batteries were not allowed to be packed when I had been told we could take them. We had to call 2 different managers to finally be told we were allowed to take these type of batteries. This created extra stress on our moving day. At delivery, I was very disappointed with how things were packed in Tauranga this time around. I found clothes had been pretty much "thrown" in the boxes and arrived very messy, including my long designer dress. Pyjamas were mixed with our shoes... some items were jammed with random things... and our king mattress arrived dirty, as some of the protective plastic had been ripped off during transport. We also received broken items: 2 glasses, a bowl, a serving dish and a large salad bowl (due to beeing packed poorly) and one of the box is still missing. I had to contact the office 4 days later for an update and still no news of where the missing box is at this stage.
Thanks
Thanks so much to Helena & the team for delivering everything from the US to Australia in perfect condition. Really appreciate everyone's consistent communication & professionalism.
Very happy
The move went seemlessly. Very happy.
Efficient
The team were friendly and professional and work fast and efficiently, taking care while they offloaded and unpacked the boxes. We also had a lot less damages than we expected we would have.
Impressed
We were really impressed with the service received. Kept us up to date on the process reguarly, and everyone was amazing (friendly and helpful) on the day of delivery.
Professional
Excellent packing, great friendly crew, very professional, excellent communication and updates on status of the container.
Impressed
I was really impressed with the quality of the packing done in NZ and the Australian delivery was fantastic. On time, quick and I was pleased that the furniture was unwrapped, placed correctly and that the packing materials were removed.
NZ side fine, communication with the Australian side, extremely unhelpful. I have shifted perhaps a dozen times with Conroys, that's the last one.
We have relocated more than 8 times over the past 2 decades, and have had plenty of "not so great experiences" with others. Overall the move with Conroy has been very positive. The handover between the different teams in the business went smoothly, and everyone that we have dealt with has been very professional and responsive. Great work!