Customer Reviews

The actual Melbourne delivery last week was fine and Tony & Trevor did a good job. Unfortunately the issue was in the original pack from Melb to Syd in early 2013 where a number of my items were damaged including a leg damaged on my dining room table, damage to 2 X tv cabinet set, broken chest of draws, screws and legs were lost from my bed... Among other things. It was a horrid experience. Some items went straight to storage in Melbourne and whilst I haven't unpacked it all as yet, I have already found more damaged items as a result of poor original packing - art work not wrapped individually so frames are scratched requiring reframing, a smashed large platter... Then it seems more items of mine were damaged in the return move from Sydney to Melbourne. A table leg was broken, vacuum cleaner head broken off the handle, and more screws from my bed were missing, meaning the movers couldn't even put my bed together for me. I am now required to put in another round of insurance paperwork, spend time get quotes and no doubt fight with the insurance company etc. (first round was +/- 3 years ago with original corporate funded move and as at today, the only compensation Conroys offered was to cover my excess which was never paid as the organisation covered that cost). All very inconvenient and frustrating as well as disappointing for professional movers. On a positive note, Sharnie was lovely to deal with as was Mark (?) at the Dandenong depot when I had to pick up items early. So sadly, not a good experience for me at all. 

We have moved internationally a few times over the years.  We have used other companies but no one has come close to the service we recieved by Conroy removals.  They were extremely pofessional, ensuring that we knew the progress of our shipment along the way.  The email responses were very prompt and the estimated arrival date very close.  The removal guys who finally brought our boxes (america to australia) were pleasant and all our goods handled with care.  If ever we move again we will be definatly using this company.  MANY THANKS!

The actual organisation of the delivery and the communication in regard to the location and next steps in the delivery process were great.  The guys that came were brilliant, fast, efficient and polite.  However, we have several peices of furniture missing and a couple of ornaments are broken.  Which is a little disappointing.

Unfortunately we were disappointed with our experience with Conroys. We chose the cheapest option to move our household goods back to NZ and we got what we paid for. Our belongings arrived 2 weeks later than promised, damage to goods through inadequate packing, lack of communication once goods had left Australia and rude response from driver when requesting empty boxes to be picked up. As I said, we got what we paid for.