Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"I would highly recommend"
5 Stars
"Very, very happy with the service received"
Very, very happy with the service received. Shout out to Michae for being understanding and accommodating to our delivery re-scheduling requests. The delivery crew arrived as per arranged scheduled and were courteous.
Thanks all!
"Conroy Removals delivered our goods in a timely fashion, and kept us informed of the status of our goods at all times."
Conroy Removals delivered our goods in a timely fashion, and kept us informed of the status of our goods at all times.
Communication was swiftly answered and easy to achieve.
The delivery team were cheerful, supportive and helpful.
My only complaint would be with the way the delivery team handled my goods. This is only a minor criticism, as the goods had been poorly marked at the outset. The team gave me a "Bingo Sheet" where I would fill in boxes sequentially as they arrived, as they could not always identify the original numbers. This appeared to work smoothly. However as the final boxes arrived, the team member check them off himself, making sure he arrived at the correct number of boxes. I understand that this was a difficult delivery but I am not certain that all boxes were delivered, with the team member conveniently arriving at the correct number. After they left and I continued unpacking, I found a box numbered 120, when only 119 were delivered, ticked off and included in the inventory. This led me to question whether I indeed received all my boxes or whether the team decided to make their job easier by marking off all 119.
As I had to leave to receive my other shipment in Africa, I have not yet verified the contents of all of my inventory.
4 Stars
"We would use you guys again"
The two men from Perth were wonderful and friendly and new there work. The two men from Melbourne were here on time they were wonderful and friendly very helpful with placing things and new there job . We would use you guys again . Thanks so much Regards Neil & Erin
4 Stars
"It was a pleasure from quote to delivery"
Thanks guys!! It was a pleasure from quote to delivery... Every interaction, phone, email or face to face was professional and friendly. The service was timely and any concerns/ queries were responded to promptly. The delivery boys were so helpful, polite and thorough... No breakages!! I look engaging you services in the future... Thanks again. James and Megan
"All in all not bad concidering the distance our goods travelled"
Thanks guys,
The only issues were a broken picture frame, a damaged single bed and a few of my spanners missing out of my toolbox. All in all not bad concidering the distance our goods travelled.
Regards,
Nick
"very proffessional and efficient"
The time period was at the maximun of the agreed amount but everything else was very proffessional and efficient and all our stuff arrived as it had left.
4 Stars
We suggest that Conroy Removals engage in sourcing a professional handyman service or referrals especially for interstate and overseas clients. The delivery of the shipment is good however, to complete the moving process, clients need to have access to an excellent and well trained handyman service. This extra detail will elevate your overall service. My rating of 4 is based on your level of 'before' delivery service as well as the 'actual' delivery service. My great disappointment was that I was informed only 3-4 days prior to the delivery date, and could not find a handyman at such short notice. David did put me in touch with one but he was unavailable and the second recommendation was probably the worst handyman service I have come across in all my moves.
Finally and on a positive note, I would like to mention that one of the delivery staff by the name of 'Macca' was efficient, hardworking with a good attitude and really made the receiving of goods a much less stressful experience. David was also very efficient in responding to e-mail.
"I was very impressed with the service except for one person packing in Perth"
The only reason I haven't given you a 5 star is due to the fact that one of the gentlemen who was there on both pack up and move days (older guy quite scruffy) thought it would be funny to pack 100 kgs of weights from a weight machine in one box. When I asked for them to be split up as I was unable to move the box my request was ignored, I knew I would need to shift the box at its destination as I have placed everything in storate. When the delivery guys at this end had to shift the box they were also surprised to discover that the weights were all in one box. I have also advised the NZ branch of my concerns in regard to this matter. Not only was it impossible for me to pick up the box it is a health and safety issue and could cause someone serious injury, All other people I dealt with in relation to my move were excellent.
The removals team (Sean and Tom) were excellent. They worked very hard and nothing was too hard for them. They were respectful, professional and worked hard. My only critism is that a found a scratch in the wall (which is fine and expected, but would have been good to know about it) and some rubbish (boxes) were left in the garden (not much - just another surprise.) The men worked very hard though so I am not surprised or concerned about these issues. I would highly recommend them to friends as they went above and beyond to make the move as smooth as possible. Thank you :-)