Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Lack of communication"
"Great service all round"
Great service all round. Thank you.
"Great communication"
Very happy with the arrival of our goods. Although there was only one wine glass broken it won't alter my future use with your company. Thank you very much
"Great communication"
Great communication throughout the moving process
"Recommend improvement in communication"
I would recommend improvement in communication. I was told that we would be notified when our shipment was en route from Sydney to Brisbane. I was surprised when they called from Townsville that our shipment was ready for delivery.
"Furniture was treated very roughly"
The staff employed by conroys are exceptionally nice. I do feel however that our furniture was treated very roughly. We only own four really nice pieces of bedroom furniture and two of them have been damaged in really noticeable places, not just surface dents but deep abrasions. One coffee table was dropped off the ramp and is now unuseable, the other has a 5mm wide chip in its top. Our desk drawer is in pieces and probably can't be fixed so who knows what happened to that. My mother is about to move with expensive furniture and I feel I couldn't trust Conroys to move it without damage.
We were kept well informed of proceedings with shipping, customs, MPI etc though I wonder why we were charged $125 for a hoist to move our container so a can of fly spray could be used on spiders in the car. Surely there is no contamination risk from fly spray! And MPI to spray- $297? They left the fly spray can in the car, there's something not right about that at all. I could've sprayed it for them for free.
"Friendly personal service"
Really happy with Conroy as a whole. Friendly personal service and great care was taken to pack items. I might make a suggestion that when packing furniture especially antiques it would be preferable to consider taking them apart before wrapping as they are usually made up of components that would easily pass through a door no unscrewing necessary.
"The best so far by a fair measure"
Excellent sales, packing (Napier NZ) storage (pre delivery) and delivery (Sydney) teams. We have moved interstate and internationally 4 times in last 7 years and Conroy have been the best so far by a fair measure! Well done to all associated with our move. Rennert Family, Sydney Australia
"Piano wheels"
During the delivery my piano wheels are disconnected from the piano and your team not able to fit it. Please advise when this can be fixed. Would appreciate if you could organise someone to come and fix the wheel as soon as practical since my son need to use the piano for practice.
Thanks.
"Smooth communication"
Smooth communication. Much better than the customer service that we had received by the original removalist company (Crown Relocations ) in the country of origin.
I previously used Conroy to move my items from Auckland to Wellington with a great overall experience. I decided to use Conroy again when I moved from form Wellington to Sydney. It wasnt as an enjoyable experience.
The problem was the lack of communication throughout the process. With a specified delivery time of betwee 5 and 8 weeks the delivery turned up after 10 and a half weeks. About a three weeks after pick up (12/3) we were told the items were due to land on the 25/3, and was subsequently notified on the 31/3 that they were then arriving on the 5/4. From there it took until the 11th for it to arrive, following a series of emails with your Australian team asking for an update.
With logistics I realise that things cant always be on time, but that needs to be clearly communicated. It was 25% over your conservative delivery estimate of 8 weeks. I could have saved a whole lot of grief and questions from my girlfriend on the shipping had things been clearly communicated. As an alternative, an online tracking tool allowing customers to track their delivery process would have saved both me and yourself time.
Considering how awesome the domestic delivery team in NZ is, it was a bit disappointing that my transtasman experience was so different. I would recommend you locally within NZ, but probably wouldnt internationally