Customer Reviews

The guys were lovely, made it easy to move and no stress on our ends. They took really good care of our furniture when getting on and off the truck. Great service 

You have looked after my goods for 3 years as it has taken me this long to get approval to move permanently to the USA.  Your staff have been wonderful throughout this whole time and I have no complaints whatsoever.

The Australian  side was very good   NZ side very poor     One of the guys  That unpack our gear is a  no in  criminal Of the area  And was not allow on the  premises were we are living   Subject to a $2000 fine   Went on how easy it is to break in to were our gear was being  stored . Great  gear was  damaged  Truck driver didn't care   Australian side true professionals  Ex kiwis     Nz side look like they had been on the dole for the last 10 years

We are still in the midst of renovating our house in Perth, we have not started unpacking. We are really not in a right position to provide a good feedback at the moment. We would like to rate the service at 4 based on what we experienced so far. The team is pretty good and efficient. But, when we opened up one of the boxes, we noticed that the team put sticky tape directly onto wood of our oriental cabinets. This should not be done. 

We were disappointed that the young man that loaded my container revealed to us after three quarters of the way through that he had never packed a container on his own before? Why was this person sent to do such a big move with no experience?. The person who shouldve done it had a back problem so he was upstairs on his phone most of the time although he helped to wrap items but he came out too late to see that the container couldve been packed better which even he said my remaining items that were left behind, would have fit in, if it had been packed better from start to finish. On reflection i also think items were being carted from all over the house instead of in some order therefore room 1 had items still left behind instead of going out with everything being taken from that room and so on. I ended up gathering my items and dragging them into the doorway so they wouldnt get left behind. The inexperienced packer was also the person carrying everything down to the container. Towards the end my husband and I could see lots of items left in every room. There did not seem to be any order. We had packed a lot of our items ourselves and had those waiting in the doorway so that should have been an easy move. It took all day from 7.30am to 5.30pm with 3 people doing the move That just seemed to be way too long. I sent you an email enquiring as to getting my left over items sent to me here in nz but as yet there has been no communication from you. So my remaining items are still wrapped in your wrappings and i have had to ask family to store them until i find out when i can get the rest here. The unpackers in Gisborne were A1 and i was very happy with how they worked, fast, efficient and very helpful thank you NZ. You have asked for honest feedback and so thats what i have given. Im not sure if i am wanting to use you to ship my leftover items to me.