Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersOn time delivery
infromative about the delivery time and day
friendly and caring of the goods delivered
The team was in too much of a rush to put things in the house
they tried to finish the job in a day even though 2 days were allocated for the job
Q lot of the things were damaged as well
It turns out that the screws/bolts of all items that have been taken apart for packing are not packed together with the item itself.
The packing list is very high level and does not include e.g. a discription of a box with miscellaneous items or parts. Which makes it impossible to search for missing items without opening all boxes. If this was not the case, we would definitely give Conroy a five star rating.
The feedback relates to the wait time of 2 1/2 months from the time the contents arrived on the port in Melbourne to our home. We were advised it would be 2 to 3 weeks. I would recommend Conroy advises during the packing stage contents that will definelty be looked at by Customs and those contents to be put in a box clearly marked for ease of access to inspect the goods. I also recommend being clear about additional charges by Customs if they inspect your contents and that an invoice from Customs is provided versus an invoice from Conroy where you just have to accept its correct without knowing the actual time and effort put in to looking for items. The movers who unpacked our contents were excellent, great service.
From start to finish , great communications at every step of the journey from port to the address . James was excellent too with delivering and efficient . We would have no hesitation in using Conroys again
3 and a half months from the collection in the UK to here in north victoria . So much better than when my son and my wife moved out here in 2022 where each of them had to wait almost 7 months for their boxes
Thank you to Lizi and Steve
Conroy was very easy to deal with. Communication was excellent as they give you updates regarding your shipment.
Everything was seemlessly handled. The delivery was done carefully and safely, thanks to the guys.
Good experience overall. Dennis and Jermaine at the Brisbane end were very good. Packing was done efficiently and packaged well. The only issue is that items from different rooms were mixed which has meant we have had to unpack every box and we would have liked to have left some untouched as we will be moving again. Labeling of boxes was also an issue as they were secondhand boxes with old labeling which confused the removalists at the Launceston end. Also the Conroys barcoding system was not useful as the Launceston moving partner could not use this to confirm all items were present. Would have been 5 stars aside from these minor issues.
The team at both ends Auckland and Sydney were very professional and awesome to deal with