Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent service, right on their timeline. I would definitely use this service in the future and recommend to friends.
Very happy with delivery to my appartement and unpacking and removal of rubbish
More progress report would have been good
Great service!
On the NZ side some of the staff we dealt with were blunt and unhelpful. As we had all ready paid in full we just went with it. Some of our fine China had not been wrapped as promised. (Royal Albert and Norirake dinner set just thrown in a box). This confused us as it was not as agreed. Our Art Deco buffet arrived damaged. The person who loaded our paper work we did not find that friendly, helpful or understanding. We had difficulties with emails and communication regarding documents and clarity around those. The end at Australia and people we dealt with there were efficient and helpful. Including the removalists who were helpful. I was just disappointed with the lack of care in the NZ side. We would look at a different company next time.
I found the whole experiance, from help with supplying customs with all the information they required by your administration section,, to the delivery of the goods, not to beat. The removalists were efficiant, friendly and extreemly helpful. There is nothing to fault with the whole experience so thank you.
We were advised that at least basic items (Tables, beds, etc) would be assembled. None of that took place. Without the assistance of external helpers, the move would have been even less enjoyable. Additional fees were charged, but the services did not match the expectations at all.
Customer service was on par with others,
The movers need to be more experianced at moving larger items like fridges and tool cabinets , it's not all about muscles but also being smart and careful not to dent scratch items, how to move items and other opions to use in moving items. no blankets used to cover items and protect from scratches, Next time I'd definitely take the insurance as I would have claimed on the scratched and dented, items it would have made it worth the 1000$ . Using my own equipment to assist them in moving my items shouldn't have been an option for them and they didn't ask to use my equipment either. It's expected they should have their own moving equipment. The truck was a container truck which handicapped the crew by having an additional step which had no ramp. Would I use your services again it's a "maybe" but definitely with transit insurance. Removal Training should be a priority.
The whole process was made easy by the Conroy team. I only had one breakage and nothing missing. The only issue I may suggest is the size of packages, some were just too big and heavy to handle safely. I saw the big guys struggling to handle some of packaged equipment from my garage. More smaller packs would work more efficiently for man-handling. The one breakage was a computer which was bubble-wrapped only, not boxed and as a result, the corner was smashed in and broken.
Easy to deal with
I recommend conroy removals for moving goods ,excelent service