Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent
Professional
The removal team were very professional and did a great job with care and precision.
Impressed
Very clear, friendly and consistent communication from beginning to end of process. I appreciated the regular updates from Conroys regarding where my belongings were. Delivery at final destination was efficient and timely, and all items are intact and accounted for. We are very impressed and satisfied with the service received.
Thank you
We had a 20 feet container from Hong Kong to Sydney.Excellent delivery men, Fred+1 men sorry forgot his name), they were so kind and did an excellent job. initially thought 2 men would not be enough as we had 9 people at departure. However we wanted to unpack things ourselves so it all finished before lunch time. Excellent communication by customer service team, very quick response to my questions, and appreciated a message with a status updates (arrival/customs/clearance/delivery) We had a last minute address change for delivery, which was managed by Conroy without an issue. Delivery date was just after a week after clearance which i appreciate, as I missed using my bed! Thank you for making my move go smoothly.
Used Conroys for a small move boxes/bed/bedside Melbourne to Perth. Had to chase paperwork both ends, when my delivery arrived via 3rd party delivery Keys (within quoted timeframe) my bedside table not delivered and then advised broken and still in truck, a box missing which was not even advised on delivery and a few items of glassware carefully packed were broken. As it was a small move I did not take insurance but when I advised Conroys of my disappointment in the condition of my items was basically told there was always " an inherent risk of damage to my items" and as I didn't take insurance they were not liable. I am still chasing my missing box and no response to emails. I have moved all over Australia 4 times/complete house lots and this has been my worst experience so far. Appalling lack if care/customer service.Will never use or recommend again.
Generally ok but some problems with the packing. Towels were packed in the same box as an obviously well-used pizza stone and baking tray, resulting in the towels becoming heavily soiled with soot and a bit of grease. Also, a kauri clock with exposed clock hands was packed without any protection for the hands, resulting in the hands being bent and damaged. This clock had sentimental value to us. We thought that Conroy would have given some extra care for items that obviously look fragile.
Treadmill broken during transit, still waiting for insurance claim form as promised.
This is the second time in 18 months that I have used Conroy Removals. As with the first time, they are helpful, effecient, and pleasant to work with. They are also very cost competitive. Highly recommend them in both Australia and New Zealand.
Challenging that the port situation delayed the arrival by 2 weeks
Customer service was good. But handling the removals was not great, as our furniture turned up demaged and few other Fragile stuff was broken when arrived. Even though we had put Frigile stickers on but seems like the boxes were not handled with care.
I wasn't there for the removal but my wife said the guys we Awsone - very helpful and polite
lit was nice to know that my wife was in good hands every step of the way - I have use Conroy twice now and the experience has always been good
Excellent service, all staff are supportive and accomodating and helpful, from Debbie and her team, to the men who
sorted and packed boxes, to shipment and delivery. all excellent services. I will surely recommend you to my friends. well done team.