Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others2 Stars
3 stars
Communication came through many different mediums including some that look very much like scams so was confusing! Minimal update on actual time of delivery especially after clearing customs, I heard nothing!
Fantastic service!
Fantastic service! Pick up from our NZ address to delivery at our house in Brisbane hassle free! Prompt communications, I have received all my bins and very happy.
Thank you so much!
I can't thank you enough
I had a fair few issues all down to me bringing in a dagger and the Queensland rules changing on imported weapons. Ekaterina was absolutely fantastic, she helped me through the process and made it as seemless as possible. Conroy Removals should be proud to have her as an employee, brilliant people skills and even better personality. Thank you Ekaterina for all your help. I can't thank you enough.
5 stars!
5 Star Rating
Conroy Removals made the entire process seamless and stress free
The crews who packed my belongings in New Zealand and unpacked in Australia were fabulous. Moving is never easy, but Conroy Removals made the entire process seamless and stress free.
5 stars!
1 Star
Work done to pack our stuff was good. Crew that came to our place in Sydney was friendly. The shipment was done in a very unprofessional manner. We were told about an ETA and it took more than double to triple the time that was communicated to us. We had to shift from one hotel to another, to another place to accommodate ourselves. We have had so much personal headaches and financial damages due to this carelessness. We dont understand why Conroy removalists put our container on a transhipment vessel that stopped at so many locations / ports on its way to Dubai. As a result of this extra long time, some of our equipment got damaged. This is totally not acceptable and does not suit the repute of a company that was referred to us by someone. Work done by the local team in Dubai was also good. However, we have lost trust in this service for future due to the fact that we were kept in dark on the transhipment vessel shipment - maybe to save some bucks as these shipping lines are typically cheaper than the dedicated ones! Unless Conroy management team talks to us and gives assurity, we will not be recommending this service to anyone, rather will share our true experience with everyone who asks us. Four families from Australia are shifting to Middle East & Europe in the coming months and they asked us for removalists - we are not going to recommend Conroy becasue of the bad experience we have had!
5 stars!
3 stars
2 star review
Very nice people when they came to pick up our items and furniture and when they delivered. Rude when items/furniture went missing. You call the Australian office and they pass you to the New Zealand office and you call the New Zealand office only to be told to call the Australian office. I will avoid next time and not recommend. Also you are in the business of helping people move so you will get a lot of customers where English is their second language. Someone told me on the phone "your accent is killing me". Please be respectful of your customers because without your customers you won't have any business!
This is my third move to Australia and definitely the worst. Shipment took forever.
Overall bad communication and service. Late replies, never there on the phone. Messages as: 'I have forwarded your message to operations and they will contact you'. Except they never did. No feeling of being a valued client at all. Support and follow up after the move not existing. Reason given: its our busiest period so sort it out yourself. Have raised this with my mover in the Netherlands. Have another, bigger shipment later this year and will make sure Convoy will not be used. This does not apply to the actual movers. Those boys were actually kind and fantastic.