Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
89%
Long Transit Time
3 Stars
Arrived on Time
Thank you so much Conroy's! From the get go, I had excellent customer serivce. My cartons arrived on time and nothing was broken. I couldn't recommend you guys more. Keep up the good work and I'll be sure to spread the word.
Lots of Guidance
Very efficient and friendly service. No faults. Great communication and answered all questions quickly. Especially appreciate Gary in Brisbane, provided lots of guidance for moving to New Zealand.
Thumbs Up
Great experience from start to finish
Awsome communication via email
No hesitation in recommending 
5 Stars
Inconsistent Moving Experience
Overall it was a great service, excellent customer service from the Perth end to begin with. Fell off a bit once boxes were picked up, had a few unanswered emails seeking further updates on shipping details. In the end our things didn't leave Perth until after I was expecting them to have arrived in NZ. NZ end had constant updates while items in transit, delivery arranged quickly and with no problems. My father (boxes delivered to his house) said the delivery staff were helpful and friendly, even arrived early! Haven't opened boxes yet but all seem intact so I'm not anticipating any damage.
5 Stars
"Thank you so much for all you have done for me"
Only one crystal item got broken in two neat halves, easily repaired ( acknowledge that I packed my own boxes). Other than that I cannot fault the service from pick up to delivery. I received excellent service, considering the fact that I booked Conroy at short notice, who were able to accommodate my requirements with neighbouring despatchings being able to co-ordinate me in their hectic schedule. Thank you so much for all you have done for me.
2 Stars
A large box had this way up with arrows and the guy who picked it up added more to the outside, but it arrived on its end. And the measurements they said our boxes were was quoted much higher than they actually were. The boxes arrived faster than quoted though and the pick up drop off guys were nice.
4 Stars
It was a hard move with what I had but they did well
"No complaints, only praise for Perth staff"
Service has been great until this week when our Napier agent didn't contact us as expected to advise quarantine release and arrange delivery as previously advised. When we finally managed to make contact with someone else in the Napier office, after attempts over 2 days we were advised that agent had taken unexpected leave, which we understand does occur from time to time. An offered follow up and return phone call did not eventuate and we were left to follow up once again. We were finally advised that quarantine had been completed and our household effects had been released BUT Conroy's were unable to arrange delivery for another week. This means we will be have been waiting 14 business days for delivery instead of 7 - 10 business days as advised. Very disappointing as we have already been in NZ for 4 weeks. No complaints, only praise for Perth staff.
The initial quote and booking stages were excellent. I queried the time it would take a few times and was told as with the website says 9-12 weeks. It wasnt until I got an email 7 weeks after my boxes left my house( 6/12) that I was told my boxes were been shipped in March no apology or explanation. I emailed my concerns I had presumed they were already en route I explained how unhappy I was and was then sent an earlier date of the end of February. At no point did anyone give an explanation as to why it was late only that the times can vary. My boxes didn’t arrive at my house until 16weeks after they left. I was impressed with the team this side I was just let down with the lack of communication and explanation of wait times. Perhaps you should extend your 9-12 weeks so you can meet expectation especially as if I hadn’t queried my boxes would she another 4 weeks later than this .