Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
89%
Easy and Smooth Experience
Table Destroyed
The reason we choose Conroy’s was because they moved us from AKL to BNE, which was fantastic. I cannot say that about this move from BNE to AKL. There was only 2 movers who came, another 1 or 2 was needed. We told the movers multiple times that the dining table can be flat packed, but they assured us it would be marked fragile and treated with care. This did not happen the table arrived and it has been destroyed, 2 of the legs have been broken off. Tools that were in the garage were numbered separately, instead of being wrapped together. The outdoor furniture which we had flat packed and taped the screws to, where not wrapped and so during the move have lost some of the bags of screws.
Beyond Expectations
Everything that happened from your end of the service was great! Wonderful service and helpful people! Going up and beyond expectations! However, Schumacher Logistics service was terrible. They wouldn't let me check several items that were not marked or had 2 numbers matching. Also, they put undue pressure on my to sign all the pages and I couldn't do that because of errors. They did NOT open any boxes to check for breakables. That was part of the agreement. Now I need to go through everything by myself. There were many boxes that contained breakables. They didn't stack in a logical manner. I can't get to anything beyond 1 row and they stacked things 3 boxes high. 2 rows are not reachable at all. The other room that they put things is a pile miss-matched and thrown in. I'm so disappointed
I loved your end of the business and would use you again for sure. We've phoned and left a message for Schumachers and have yet to hear from them.
Stressful
The wrong paperwork was given to the team doing the packing up - they were told we were doing the packing and we only had three boxes. They weren't sure they would fit all our stuff in the container. It was incredibly stressful. Once the guys started doing the packing they were super efficient and got it all done pretty quickly and managed to fit it all in the container - but it made what was already a stressful day even more stressful.
Polite and Professional
Movers were very polite and professional at all times. Worked carefully with our stuff yet did it in record time! Would def recommend those guys!
"worked extremely hard"
Thank you, the guys worked extremely hard making sure our furniture and all our boxes were protected from damange, a massive thank you to them 
Very disappointed
A brand new unopened expensive induction cook top was smashed. Very disappointed and now an extra $250 insurance claim cost + all the drama associated
5 Stars
Understood My Needs
In Nov. 2017, i had to return to USA after fiften years on Oz, owning a business, two houses and a 37 acre property. I needed my own container on my property to sort everything out, decide what was going and not. Conroy, out of the five international movers, were the only company that understood i did not want a truck to arrive for professional packing and worked with me and my container salespeople to get my purchased container delivered to my rainforest property. The other companies spun horror stories of atempting to self-pack a container going o the the USA and unequivically stated' your container WILL we X-Rayed-searched- and very carefully gone through at great expense to you"... Conroy made the necessary multi-form documentation procedure as easy as possible to itemise and self pack all my posessions. Everything was smooth, all calls answered and replied to rapidly. They quoted an arrival date for my container to arive in East Coast USA and they were very close. only this unexpected sub-zero Winter weather there actually froze the Port of Norfolk Va and caused a few days delaty until the ice melted. COnroy's coesponding agent in US East Coast was great. he helped track the cargo vessel every step of the way and they did a super job of scheduling and delivering to my farm in North Carolina. Not the cheapest...but you get what you pay for. Thank you COnroy & Staff for a job well done while i was under a lot of stress-mog.
Broken Items
Our dinnng room table was broken, as were a coffee table and dresser. Two chairs had indents in the arms from something heavy being laid on them.
5 Stars
Lack of Communication
Our experience, correspondence and packing in Australia was fine. However, the lack of communication, undue stress, delay and unprofessionalism once our container reached Ireland was appalling.
Very impressed with service all staff I dealt with were very helpful and made the whole experience easy and smooth, I would have absolutely no reservation in recommending CONROY to anyone.