Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Absolutely no care taken"
2 Stars
wish I picked another removal company.
Very Very Dusty
The movers in Ballarat were very quick and efficient, but I do object to opening boxes that had been packed by your movers to find rubbish from packing materials were thrown in with the rest of my contents. One of the items appear to have had food on it. This was on the white paper that was used by your packers.
Not sure where the issue arose but a lot of my contents were covered in dust. Wherever my items where stored whilst in transit must have been VERY VERY dusty as it got through the sealed wrapping, and a closed chest freezer lid. As well as a lot of others items that were in seperate boxes packed by your company. I accept any damage from items that I packed, but paid for items to arrive in a reasonable condition.
Kitchen items ALL had to be cleaned and I would have thought that china plates would have been individually wrapped before packing rather than wrapping a bundle into one package before placing into the boxes. Same thing goes for glasses as well.
5 Stars
"Will not be recommending conroys to anyone"
We got off to a good start with the Perth branch but for everything at NZ has been a complete shambles items delivered to a different city . Not sure wether that was the plan or not but no body informed me that was happening and then once due to arrive I had no contact to say it had arrived so I'm having to ring around to find out where the heck my stuff is, multiple items damage some unrepairable others were attempted to be repaired and brought back to me still broken !! After saying i will fix it my self no compensation was offered and the time it's taking to get the settlement we have been offered for other items is far too long .
I trusted conroys to make my move easy but it has been anything but, Will not be recommending conroys to anyone at this rate
"updates and follow through"
Excellent service. Great communication, updates and follow through. A very pleasing experience
"Good manners"
Good manners & very professional services
"China Cabinet arrived with the 2 front doors missing"
My Mothers China Cabinet arrived with the 2 front doors missing no explaination if they were smashed or misplaced. Also it had dents in the woodwork. Mum had waited so long to get her belongings back and dissapointing when theu are damaged/
"truely 5 star"
Hey guys! Thanks so much for such a smooth transit. You worked around me the whole way and the shipping was far faster than expected. Picking up from a harbor on the AU side than accommodating a pick up on the NZ side on such short notice was unreal. On top of this, your customer facing service as well as constant updates was truely 5 star.
"vehicle arrived safe and sound"
Mostly happy that the vehicle arrived safe and sound. Only one minor damage to a tool box handle that was broken but overall we would definitely use Conroy again.
"very helpful"
Apart from some minor damage our goods arrived promptly. All people I dealt with were very helpful in both Australia and NZ. Overall a very satisfactory experience.
More information required about the process
I gave a glowing reference for the household goods removal service but shipping my car wasn't quite the same experience. In Australia I asked for information about preparing the car for dropping off at the depot and other than giving it a clean was told I didn't need to do anything. When I dropped it off I was advised I should have a near empty gas tank - I'd just filled it up!
Once the car arrived in NZ I wasn't happy with the level of communication. I was emailed several times with the arrival and customs clearance dates. The form said I had pre-clearance but the car was only available for release from the depot 11 days later. I wasn't given information about what checks/procedures were happening in that time. I also think it could be much clearer about the process after release for compliance and registration, as well as providing details for providers for compliance.
Very poorly managed from pickup in rural South Australia. Pickup and professional packing was outsourced to a company that were not informed of what they were picking up and consequently came with no packaging materials. Was informed they would repack at the depot, this obviously did not happen. Boxes arrived in NZ completely squashed and open with items falling out the sides. Absolutely no care taken. No boxes were labeled and especially not labeled as fragile and therefore many irreplaceable crockery items were broken.