Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"helpful to deal with"
5 Stars
One Star
Still not got my delivery.
"extremely helpful"
extremely helpful and flexible work ethic.
"professional and exceptional service"
Special thank you to Daniel Kull and Vela Ram and all other team members for professional and exceptional service.
"Items were broken"
Items were broken, one of them due to poor and lazy packing which I was not expecting given I paid professionals to pack for us. We were prewarmed by friends who had just used you that the guys didn't want to take away the boxes (included in quote price) so we had someone home to insist on this. Surprisingly we were told they weren't planning on taking it, weren't sure if they could etc, and had to ring head office to check our booking before they would take it. Also, at the outset, I was concerned that no one could tell me the underwriter or the excess of the transit insurance which you are selling as an add on (albeit via broker) The best thing about the experience was the man who came to our house in Sydney to do the estimate quote, he was fantastic and very professional.
"poor handling"
poor handling scatch through metal on fridge and washing probably from tight packing
"thoroughly impressed"
I have been thoroughly impressed with Conroy's and would definitely use them again if I were to move domesticaly or internationaly. I only moved a small amount of items but nevertheless found the service to be very good throughout. John Rowden at the Brisbane end is particularly good. I thank John for making the process easy to understand and to go through (I exported a motor cycle as part of my belongings). John's customer attention took away any concerns or worries and I have been continually updated by various representatives of Conroy's throughout the process. I am still waiting on customs and quarantine (the motorcycle) at this Christchurch end but I expect the attention and care will continue. Thank you Conroys.
"done in good time"
Pickup in Australia and delivery here in New Zealand were both done in good time with both crews being friendly and professional.
5 Stars
"calls went unanswered"
Went Initially all went well setting up booking. However for day of packing we weren't really given any idea of how long it would take for them to pack and remove, admittedly it wasn't something we thought about prior to the day either. However we lived in an apartment and had to book elevator and had booked far too early as packing took over two hours. Fortunately all worked out in the end, however I'd recommend just an estimated packing time for size of lift day or two prior as have to book lifts in advance for apartments so was a bit stressful on the day. We had issues trying to sort out insurance. Took over ten attempts with phone calls and emails over the course of a week. Only had one call back but we had since left Melbourne for holiday and had intermittent phone reception. Again was just an unnecessary stress that could have been dealt with earlier with a call back. Tried to go through Melbourne office rather than our direct contact to try speed it along however all calls went unanswered and to same voicemail of contact we had dealt with.
"I found conroy to be very good"
I found conroy to be very good .but there inability to answer and return ph calls was quite annoying i ended ringing branches in other states to find answers to questions i needed answers for.I found this extremely stressful at a very awkward time which moving from one country to another is .the staff that came to house were extremely effiecent and friendly and helpful cheers guys
Very accomadating and helpful to deal with.