Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"poor service"
"informed"
I loved how at every step of the way, you informed me where my stuff was at.
"Took ages to ship"
Took ages to ship 12 weeks plus?
Our stuff was damaged \ many boxes crushed
"Amazing service !"
Support at Melbourne and then on arrival in New Zealand was excellent . Special thanks to the men who delivered the goods in New Zealand and to great help we received from Janelle in Melbourne . Amazing service !
"Initially a good service with professional pick-up"
Initially a good service with professional pick-up.
Afterwards though, I was left in the dark. I had to chase up updates and was advised that the shipment hadn't left Sydney after three months, waiting to be consolidated and would be updated. After five months, I had to chase an update and was told that my shipment had left two weeks after pick-up and after six weeks at sea had arrived in Belfast where it sat for three months until I resumed chasing updates.
Once in touch with the company in Belfast I could organise a delivery date.
So an improvement in communication would be recommended.
"Our best move ever!"
We received the most professional service from an exceptional Conroy team. Our best move ever! Thank you.
"smooth"
Everything was smooth. Thanks
5 Stars
"made the whole process easy and a lot less stressful"
Vicki from the Perth depot is amazing, I have never moved contents overseas before and she made the whole process easy and a lot less stressful. The gentlemen who packed our goods were super friendly and professional. I certianly reccommend Conroy Removals! Thanks team.
5 Stars
"informed each step of the way"
The service was great from the time we dropped our cargo off at the depot to the delivery. We were informed each step of the way. The staff were helpful and friendly.
"Generally happy with the service provided"
Generally happy with the service provided. John Rowden was good with the initial quote, advice and site visit. The packing crew was fast and friendly. There was a bit of a fail on the stated delivery timeframe and related communication during transport. The unpack crew was helpful and efficient, but slightly rough with a few boxes, though no damage was noted.
Main issue was that we were advised transport time to Tauranga was about 6 days from departing Brisbane. Our goods left Brisbane on 18 June, on a ship destined for Tauranga, which arrived on or about the 22nd of June. However our goods did not get offloaded at Tauranga at that time. They continued to Napier, then Lyttleton, then Dunedin, where they were put onto another ship headed back to Napier. Then they were offloaded in Napier on about 5 July, and eventually road freighted to Tauranga by about the 11th of July. I think that ship even went to Tauranga after Napier...
There was no explanation provided as to why the goods travelled that circuitous route, I understand that they were LCL with one or more other consignments, however my understanding is that all the goods in the container would have been offloaded at one port due to customs/MPI requirements. If this is the case I do not understand why the container was not offloaded in Napier from the first ship, rather than doing a tour of the eastern coast of NZ as far as Dunedin, or if I am mistaken about the customs/MPI requirements, why the goods could not have been offloaded at Tauranga, being the containers first port of call in NZ.
Ultimately we got our stuff delivered in acceptable condition (at least the boxes inspected so far) at a reasonable pice so I have no real issue, it was just frustrating not being given any useful information about the bizarre journey and our expectations were not managed well.
Regards,
Alan
Everything was fine until my stuff arrived in the UK. First it was stuck waiting for customs for 3 weeks, now two weeks on from there I have no idea where my shipment is and the guy handling things at this end still an't give me a delivery date or time. Ultimately, if you don't receive your shipment even though it's been out of cutoms for two weeks that's poor service. There is no way I will be recommending this"service" to friends.