Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
5 Stars
"A great experience from first contact"
"Box labelling was very inadequate"
Box labelling was very inadequate.
1. Many recycled boxes were used with 2 labels - one set for us and the other from previous moves/customers still showing. This gave problems to the unloading crew because boxes had to be opened to check which was the correct label and destination for each box.
2. Box labels did not include an adequate list of contents. Many boxes were labelled "Books", but had other items in them.
3. Room names were confused on the labels. Boxes labelled "Study" were often boxes from the second bedroom, and vice versa. The pick-up crew had obviously not been properly informed of room names.
4. The unloading crew were unable to assemble 3 of our 4 beds because they could not locate the crews/bolts to do so. When the screws were eventually found 3 days after delivery, they were in a basket at the bottom of a box labelled only "Books, Bedroom 1". The screws were not listed as contents on the outside of the box. This was a major inconvenience to us.
5. Because of this poor labelling, we've still been unable to locate my husband's computer, 7 days after delivery. None of the 60+ boxes still to be unpacked has a label to indicate where it has been packed. This is another very major inconvenience to us and our ability to function here.
"no job was too small or too big"
Conroy staff were very helpful and efficient in their work ethics - no job was too small or too big - I would recommend them to future movers.
"Everyone was so helpful"
Everyone was so helpful would not hesitate to recommend Conroy removals. My move from Perth to New Zealand was made simple.
"Made my move easy"
Made my move easy and so happy now to have my things over here. Everything arrived in great condition no damage. Thank you
"Overall not nearly as good an experience"
We asked for a site visit twice to estimate volume. Despite that, it was wrong and we had to pay additional costs. Also, packers did not have enough boxes or packing materials and seemed in a great rush. There are a number of breakages. On US delivery end, very little information on when delivery was to be made and changed delivery date/times several times to suit their schedule. Overall not nearly as good an experience with Conways as when we had our Sydney delivery from Germany in 2014
"Thank you for the stress free move"
Thank you for the stress free move!! All staff were excellent with communicating the progress of the move and were super helpful in answering any queries I had. I would definitely use Conroy again and would have no issues in reccommending to others.
5 Stars
"very impressed with the administration"
We were very impressed with the administration staff at Conroys, Melbourne. Getting a quote was very simple and we were able to ask lots of questions. Filling out the paperwork for the move was made simple by being able to complete it at the office with a staff member.
Sadly we didn't experience the same satisfaction with the packers. Although they arrived promptly on the day of packing and were finished well within the timeframe allowed. They did however leave things lying around the house that we had to take up to them and remind them to pack, sometimes more than once and they didn't put any packaging around a fragile clock but yet packed things that were pretty much unbreakable.
Once our shipment arrived in New Zealand we didn't find people on the phone were very helpful. We were told things (container opened, cars cleaned, container fumigated etc) would be happening that day and yet the following day when we called things still hadn't been done. Once our container was cleared it was delivered promptly and unpacked quickly. We were led to believe that they would unpack our goods but this wasn't the case.
"Fantastic"
Fantastic service
A great experience from first contact in Perth to delivery in Waitara. Thank you to all with whom I had contact with. From the guys who packed to the guys who delivered...much appreciated of you all. All admin staff as well. Will definitely use you again and recommend to others.