Customer Reviews for australia to overseas

Everyone we dealt with was pleasant, helpful, understanding and with a great sense of humour - all of which added to making our move less stressful.  Ours was a protracted process but during this time Conroy were patient and supportive.  In addition the arrival and delivery of our goods was straight forward and hassle free so obviously Conroy Removals handled the necessary Customs paperwork perfectly. We would not hesitate in recommedning Conroy Removals and wish them all the best.

The packing up from Perth was fine. We helped, which I didn't have an issue with. But from then on communication was slack. There was an issue with the computer system so after a month I emailed to ask how the move was going. I had an update to say when the container should arrive in nz. But never received an email to confirm that it did arrive in nz, I had to send an email and ask. Sent another 2 emails hoping to get a date to when my gear was going to turn up. Finally got a response. 2 days before it was due to arrive I was told that they had the wrong location down on their paper work and it was going to be another week. Even though a week before I had sent my delivery instructions which clearly stated my address and location. So proof that they didn't double check and confirm address. my gear is suppose to arrive today, but it is already 10am and I haven't heard from anyone. So I don't even know if it is going to turn up. It has been 10 weeks since Our stuff left our house in Perth. I was told it would take 6-8 weeks. The only reason we choose this removal company was because they came to our house to do the quote. I wouldn't recommend this company. 

The only issue was that the uplift from Sydney the drivers were 45 mins later from the window they gave me which meant I was unable to return to work that day.  Not a biggy, but a better indication of uplift time would be good.

The service we received from the Brisbane end was excellent however the service we received from the delivery end in Napier has been terrible! The delivery people feel asleep in their truck during their lunch break and we had to wake them up to get back to work! They had no idea on how to put things back together such as our TV and they damaged some of our furniture whilst unpacking! The insurance process has been terrible! I am still waiting on claim forms to be sent through from 2 weeks ago! No one returns my phone calls so I am constantly having to call back!