Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
89%
Your NZ Team has brought to my attention of 2 damaged wine glasses in to separate kitchen boxes. They have explained that they were packed in boxes sideways and not upwards. Also, upon loading in Australia, the Sydney team had left behind items and also missed packing 2 cupboards in the kitchen. Apparently due to confusion but this was unfortunately not resolved before the team left with the container.
The service from the Sydney Team was not aligned with the NZ professionalism and friendly service. These are my points of view in regards to the teams at each home.
In regards to the online emailing and Customer Sevice team in AUS and NZ, they were superb and done a wonderful job in trying to accomodate as much as they could and also responded back to many of me emails. They both did a great job.
Overall, I would still recommend to others as a main choice to move with. My family are happy with the move.
Regards,
Miriam and Shadrach Vakai.
Seamless from start to finish.
Taking all the stress, out of a stressful time.
Seamless from start to finish.
Taking all the stress, out of a stressful time.
Hi Conroys , I haven't had my desk delivered yet ... but is us in LA port maybe clearing customs....
I had requested a price including delivery ... but the local LA company takes about fees to do various random X-Rays if selected and mention various X-Ray costs ... I was not expecting this.
Also there was duplication re documents on the LA side ... I provided all the requested documentation to Conroy to clear customs etc .. but the folks in LA requested the same documentation and even requested a US passport that I don't have ....
It may be beyond your control... but letting you know since you asked.
Best Regards, Bob.
Quote was very competitive, I was kept up to date with progress all the way throughout with constant communication. The team were very proactive with any requests I had. Goods arrived well packaged and all boxes arrived and ticked off. The delivery team were just wonderful. The guys unpacked our goods very carefully and were very engaging. Great team. Great experience. 
Thanks heaps.
Amazing in every way! The guys who moved us were absolutely incredible! So efficient and helpful. Also Justin was also helpful at the beginning in assessing how many household items we had, he was amazing too. So far the Australian team at conroys is much more impressive than the contact I've had with the nz side of conroys. Can't rate Aus conroys high enough and I'm very grateful!
First to start with the positive, initially communication for booking was fantastic. The crew that turned up for the initial uplift were extremely professional.
Unfortunatly on delivery of my goods one of the sofa parts (nr 13 was missing). It seems that this never left Australia, and I struggle to understand how this was missed on every inventory. The communication regarding the missing sofa part has been almost non existent, I never get call backs and when I chase it up I am always told they will get back to me.