Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThank you very much for your help in getting our shipment to France. Overall we were very happy with the service, the organisation at the French end was excellent. Our only feedback would be that we felt communications with your operations department in Brisbane and their supply of information to France could have been better.
All facets of our move was handled with efficiency
This is not the first time I have had Conroy Movers move items from Australia to NZ and this recent move was just as efficient and staisfying as the last one. I believe this company has once again excelled my gratitude as everything was handled flawlessly. The NZ Conroy people were just as professional, helpful and accommadating as previously. There was not stress. Communication was spot on and I am so happy to say what a great company to work with. I really don't know what to suggest to make improvements as I am a very happy person and see no need to fill the next sectioin out. Thank you thank you again.
I dealt with Janelle in Melbourne who was extremely supportive, responded immediately to all my enquiries and was highly professional. Thank you so much.
Conroy Removals were fantastic. Everything arrived safely to our doorstep on a Greek island. Their representative in Europe, Patrick, was amazing. He faced a number of challenges with Greek ferry strikes and the like and managed to make it all happen. The company kept in contact and kept us in the loop with timing etc. Highly recommend.
I moved from Melb to Toronto with Conroy in July 2018. I contracted Conroy to ship half my belongs to Toronto and place the other half in storage with Conroy. Several issues with the pickup.(parking not assessed) and significant challenges with the drop off of goods in Toronto (mis communication and delays). In addition several key items were not delivered. Please refer file. . In Dec/Jan 2022 I came back to Melb to request the rest of my items to be shipped to Canada. While going through my stored items I discovered extensive damage to many items. I was advised that the items I wanted shipped would be shipped in Feb 22. Based on this information I brought 3 cases of wine (worth over 5,000) to be shipped to Canada as well. The shipment on FEb 22 was cancelled. I was advised that Conroy wouldn't charge storage fees until the shipment took place. I was then advised my goods would be shipped in the sept shipment. The shipment was scheduled and whilst packing the ship I was advised that there was no room in the ship for my goods. . The mnager dealing with the shipments had no understanding of the history and that I was advised that my goods would be shipped as a priority. The insurance claim has not been settled as the person handling the insurance believes that my goods were shipped. During this process I have been sending many emails as well as calling the respective managers however with no resolution. I am a Director of a Travel business and I have never seen such poor customer service and communication. At this point I am not aware of what the current status of any of my precious posessions. The whole experience has been unprofessional and exceedingly disappointing. I have not received communication from anyone to provide an update. I would like an update ASAP
Overall we were happy with the service provided by Conroys. They were very accommodating and the communication, while our goods were in transit from Australia to NZ, was great. Our only feedback is once our items cleared customs and we were waiting for delivery confirmation - the communication lacked. We got a call earlier on in the day to say our goods were to arrive in that very afternoon. Luckily we were home but some notice would have been great.
I would recommend you as domestic in Aus as that portion of the move was easy and quick, unfortunately we are still waiting for our shipment to be delivered even though it arrived in NZ on 3 January 2023. We have been told several times we would be contacted however we have not been and I have to chase for updates. Very poor on the NZ side.
Nothing but praise for Conroys. They made moving my Mum back to NZ a breeze. Communication was excellent, the 2 guys that came to pack everything were very professional, they took care of Mums stuff like it was their own & they both had great personalities. Good on you Conroys would recommend your company without hesitation. Thank you for making the move for Mum so easy.
I want to specifically thank Kim Stevens who assisted me throughout the shipment process. She was patient with me as I changed my list of items numerous times and allowed time for documents I was required to fill out. She made the experience plesant and I would recommend again to others.
I am very happy with all of the service supplied